Hilton Brooklyn New York

Price is too high and too much is promised for what is given. I'm not the type to leave a poor review, but there was a few problems like our key cards suddenly not working mid-stay (never even fixed, just had a guy let us in once). Also google advertises self-service laundry and idk who's fault it is but there is no self service laundry, just a service where you give them ur clothes from m-f which didn't help us since we stayed during the weekend. Also the "smart tv" didn't work because it wouldn't connect to the internet, by the morning, not even the regular cable worked for some reason. The room had a not-so pleasant smell. The thermostat didn't affect the room at all, we were cold and the heat wasn't coming out of the vent. Robes were of "limited supply" upon request. The front desk and everyone working there was very kind which I appreciate! Maybe would have gotten 3 stars but it was too expensive and check in was later than the usual hotel. Would have 100% chosen a different hotel if I knew this would be the experience.
Apr 7th, 2024

Apr 6th, 2024

Great location and friendly service but found the beds to be incredibly uncomfortable. We could feel the springs through the mattress and the comforter was very thin.
Apr 6th, 2024

Hidden fees after hidden fees. Even after a 25 per night fee for who knows what theyll charge you an arm and a leg for unexplained fees after your checkout. After calling and emailing they said their manager Carlos would get back to me but he never has and its been weeks! Save your money and book elsewhere. Edit: Got in contact with the Brooklyn Hilton with the number below. Long story short they pretty much told me to take this review down and that I was lying. BROOKLYN HILTON IS RAN BY FRAUDS AND DESERVES TO BE RESTRUCTURED FROM THE GROUND UP! Management should not be threatening me just because they have my card on file and can hit me with more fees, this review is not going away! Noteworthy details: Fees, sub-par service
Mar 29th, 2024

Lets start this horror story where most of these begin: the reservation. We needed an early check in for our conference so prior to booking our group called ahead and inquired about checking in earlier than the standard 4:00 PM check in. We were told that it wouldnt be a problem at all and to just call back once we book and we can put our request in - no big deal. We proceeded to book then call back to schedule our early check in, to our surprise they then notified us that in order to do that we would need to call back the morning of our check in date and ask if they had any availability for our request, and this was something that was not guaranteed. We were appalled that they would wait to tell us this after we had paid a non-refundable amount to book at their hotel. Due to this we had to continue with our booking and call the morning of our check in to secure an early time. When we called the morning of our check in the staff acted confused at our request and quite frankly offended that we wanted an early check in, stating that we would have to call back in the afternoon as the cleaning staff hadnt finished for the day. Understandable, but we had been inquiring for weeks why would you tell us to call the morning of if thats not possible for you to find us accommodation without the cleaning staff finishing first. So we called back mid-afternoon like they directed and in the end we were not able to get our early check in. Shocker. At check in we were told that we would have a $25 destination fee per night in exchange for credit at the bar and other amenities at the hotel. The drinks as well as food at the bar and restaurant are overpriced and you end up losing money due to this credit if you have a meal or happy hour at the Hilton. Best advice is to find a real restaurant or bar within a 5 minute walk of this and skip this overpriced monstrosity of a bar , as others have stated the food and drink are just not good to what you can get for the location and price. The rooms themselves were not too bad and clean overall, but expected for the premium price we had paid. We did however smell marijuana throughout the hallways as well as elevator, somewhat disappointing for a smoke-free building that we booked for a work conference. Additionally, EACH shower in all of the rooms started to pool after even a minute of usage; creating an uncomfortable lake of dirty water around our ankles and legs. It was if the drains hadnt been properly clogged in forever, the drainage in each tub was horrendous. We had brought this issue up with management but to no avail, thanks Paul! Lastly, we were near these two rooms with toddlers/children that cried continuously throughout the night and had children that would run up and down the halls during the early hours of the morning. We explained to management the situation and our preference to having minimal noise levels during sleeping hours for the duration our stay. Again management explained that they would be unable to deal with the situation, thanks again Paul! We wont be able staying at the Hilton Brooklyn again.
Mar 23rd, 2024