Brooklyn Smile

Awesome staff. Attention to detail is great. They really care about us as their patients
Apr 7th, 2024

Apr 4th, 2024

If youre thinking about it, DONT. They dont check to see if anythings covered by your insurance before they take images and then withhold your records when you want to go somewhere else. Told me I had to get 3 caps with no root canal needed never heard of that. Then hit me with an almost $400 bill for images they didnt ask me if I could afford before taking the receptionist is another nightmare. This office is money hungry and only see patients as cash cows. STAY AWAY
Mar 27th, 2024

Mar 25th, 2024

This was my husband's experience. "As much as I was looking forward to this experience, I wish I would have turn around the moment I walked in. My gut feeling was telling me to leave. The office did not look clean. However, I stayed. I don't even know where to start. On my first visit, the whole procedure was explained to me. I agreed to going forward believing and trusting. Next, x-rays were taken. Therefore, he knew that I had bone lost in the back. He went with the procedure regardless, assuring me that everything will be just fine. I believed him and went forward. The hygienist was not communicatively patient nor kind. She delayed on giving me a napkins when I asked and was kind of rude knowing that I was in massive pain and discomfort. I've been through surgeries in the past. However, this one was brutal. To make this whole story short, after receiving my implants, I was noticing that it was lose in the back. Now, when I eat my implants move back and fourth. I told him. His answer was that it is because, "you have bone lost in the back." Really?? He knew that from the beginning when he saw the x rays. However, he still proceeded. It should have been explained to me that because I have bone lost this is what's going to occur or because you have bone lost in the back, we can have this other thing done to avoid movement. However, I was just assured that everything would be fine. Now, he tells me to go see another Dr. in NYU so I won't have to pay so much money. You would think that he would just make it better for his patient and just fix the problem. This problem could have been avoided. Paid so much money for what? I am very dissatisfied, very unhappy. With all being said, I have to also say that Esther, at the front desk was very sweet and kind." **They claimed to say that they tried calling to make things better. Yes, they did. They tried calling numerous time after they saw the review . I tried making appointments in which I was told that the dentist wasn't there when in fact he was. Then, was given an appointment on the day that I was told the dentist was not in. I was anxious to get it done right. That is why I kept calling to go in. The problem, as mentioned, was when I was told to go to another facility where I won't have to pay too much money. Not to mentioned the times that I was told he wasn't in, made me feel he was avoiding me. Bottom line, he knew from the beginning that I had bone lost. He could have taking care of the problem from the beginning.
Mar 30th, 2024