Renaissance Floral Gallery

My husband sent me flowers at work and after he saw them was completely dissatisfied. Not only were they a day late, they looked nothing like what he ordered and was missing the stuffed bear that was supposed to come with it. Here are pictures of what he ordered and what was delivered.
Mar 8th, 2022

This is the 2nd time getting flowers from here. The 1st time I ordered my parents flowers when they lost their dog, I paid over $100 for the bouquet & after 2 days they started dying. Now, my dad passed away, my friend ordered flowers from here & 2 days later they started dying. As much as these flowers cost, I would expect to get more than 2 days.
Jan 28th, 2022

I ordered a beautiful arrangement from 1-800-Flowers, and my aunt texted me a picture after it was delivered. Needless to say, I was disgusted! It looked NOTHING like the arrangement that I had ordered! And the arrangement she did actually receive had white roses with brown edges and other flowers with missing petals. How a business can think that this is acceptable is beyond me.
Jul 19th, 2021

Thank you so much for our beautiful window box. You did a stunning job with the choice of flowers in the box for the northern exposure site. Every flower in the arrangement is perfect. Meg T. 6/9/21
May 26th, 2021

SAVE YOUR MONEY AND DO NOT ORDER FROM THIS SHOP! I dont even know where to begin. we ordered flowers for my mother for Mothers Day to be delivered on Sunday, 5/9. -Sunday evening around 5PM I realized they werent delivered since I didnt hear from my mom. I called the flower shop and they said that they were delivered to a different address. The address that they said was on the receipt but clearly was not right because I was looking at the order receipt. (luckily the incorrect house they were delivered to called the shop to let them know and they picked them back up.) Ken told me multiple calls were made to let us know of this error. NO CALLS WERE MADE, and NO VOICEMAILS WERE LEFT. -They ended up sending someone to the correct address this time to deliver flowers, but this time not the correct flowers we ordered. Yet again another call was placed on Monday afternoon and we were assured the correct order was out for delivery. Monday comes and goes and no flowers you get it, another call made another excuse. The person we spoke to stated they didnt know if the correct flowers were on the delivery vehicle, but they usually work till 8PM. And if not delivered we can call back and ask for a refund. Sure enough they were not delivered. -Here we are this Tuesday morning, calls were placed to them where basically somehow this is our fault for, them delivering the flowers to the incorrect address and secondly for them not being the correct flowers. Now, if wed like the correct flowers, my mother can take time out of her day to drive to the flower shop for them to correct. Well, Ken Im not in the Binghamton area and I dont think my mom should have to go to the shop and pick up the correct flowers when this wasnt even her mistake. I completely understand that Mothers Day is very busy for flower shops. But not once did we get an apology for any of the mistakes, nor was anyone on the same page with the information that was being communicated to us. And the lack of professionalism on the phone was astounding. On more than one occasion, we were hung up on because the shop did not want to hear what we had to say The moral of this story is if I had read the FB/Google reviews I wouldve ordered from somewhere else. Im not sure if Ken & David are still the owners, I want to say yes since I was speaking with a Ken, either way please do better.
Mar 18th, 2021