Empire Visionworks

Fast, Pleasant,Caring,Patient,Respectful Staff, always a warm welcoming when coming to this particular location. Very friendly staff willing to go above and beyond. Would recommend this particular location for anyone looking for a great experience in takin care of their patients
Apr 6th, 2024

The staff were professional and friendly. The woman I spoke with was very helpful with the insurance details. The selection of frames available is quite large.
Apr 1st, 2024

Customer service was excellent
Mar 30th, 2024

Pleasant, friendly and knowledgeable staff and a bright, clean store
Mar 23rd, 2024

I've gotten glasses at Visionworks in Auburn for a long time. This year, however - the customer service has DEFINITELY taken a nosedive. Three weeks ago, I got an eye exam and ordered new glasses. That was fine. Then, I asked if I could also order gas-permeable contact lenses, as they're the only kind my eyes can tolerate. Granted, RARELY does anyone order that kind now, but the staff gamely made some calls, said they were getting info from a distributor forwarded to them, etc. They would contact me with an update. Fine. Two weeks later, I get a message that my glassed were ready. Now, I hadn't heard a word about the contacts - but, I knew getting them might be a challenge, so I figured I'd hear an update when I picked up my glasses. Well, they hadn't ordered them, yet. Why? I really don't know. The young lady I spoke to said she'd "left a post-it note" for the doctor asking a question about them (when she did that during the two weeks that passed, I couldn't say) but THAT DAY when I was picking up my glasses, she went to back to the exam room to get the answer from the doctor so she could order the lenses (????). I was pissed that nothing had been done in two weeks, but I kept quiet at that point. The doctor was in with a patient, so the tech said she'd get the info she needed and order the lenses - then call me "by 5:30" (it was about 4:20 at that time) that day to confirm. No call. I tried three times over the next nine days to call to see what was up, but could never get connected with a live person. Finally, I just stopped in today to find out what was going on. I spoke to the young woman at the reception area, who checked my account/chart - and said it DIDN'T APPEAR THE LENSES HAD BEEN ORDERED!! I asked what was going on, why hadn't they been ordered...but she said she would have an assistant manager (indicating a woman behind her who was with another couple) speak with me about it, if I would have a seat. I waited another 15-20 minutes - during which the "assistant manager" finished up with the previous customers, spoke with another staff member, spoke with the young woman I had spoken with - then went in another room...that was the last I saw her. No acknowledgment - nothing. I was DONE - I went back to the young woman I had been speaking with and asked her to print out my prescription for me, as I will be taking it somewhere else to get lenses. Unbelievable - I 'm still stunned!! NO communication, NO apologies, NO service!! Absolutely NO f*cks given. I'm astonished, honestly...and DONE with Empire Visionworks in Auburn!
Apr 5th, 2024