JCPenney Portraits

Im making this review to hopefully save people from wasting their money here. I shouldve have read recent reviews because theyre spot on. First, we were rescheduled for another time so we wouldnt have to wait. We showed up and still had to wait an hour. Our 3 month old was ready and happy for a very long time before we got called in. It was absolutely infuriating. And naturally, he lost his cool half way through the session. The photo area smelled! My husband had to step out it was so bad. There are little to no props for babies. I wish I had known I would have brought my own. I had an idea for a picture and was told I had to wait, that we could do it later. We never ended up doing it because I kept waiting for him to cue us for it and then it just never happened. $180 for poor customer service and unedited pictures. Dont waste your time. JC Penny - do better.
Feb 4th, 2024

Most horrible experience ever. Had to wait 1 1/2 past our appointment time and they had no photo experience or no props for our 3 month old baby. Very frustrating
Dec 22nd, 2023

Kayli did a wonderful job working with my girlfriend and I. She helped us with pose ideas, got the lighting just right, and made us feel at ease. We had a fun time and the pictures came out wonderful! Thanks Kayli!
Dec 16th, 2023

We have been coming here for family portraits for two years but after this year we will not be back. There was only one person working. We have two young children and the photographer was rude about them not looking at the camera, telling them to calm down and telling them people were waiting. Only took a couple of pictures with bad editing. All around waste of money and time. It also smelled like cigarettes and bad gas in there. Go somewhere else!
Nov 29th, 2023

Photo shoot was rescheduled due to staff shortage. Reschedule date was 3hours delayed due to staff shortage.
Nov 27th, 2023