Hilton Albany

Chuck Samataro _{on Google}

Apr 11th, 2024

Hilton Albany - I spent a month there one night. Main lobby door: broken. Lobby coffee shop has, taped to the floor, a *rat king* knotted extension cord placed where you walk in to order. The cord is plugged into a sandwich warming cabinet. (Say it with me...Fire hazard). Room has: shower head at perfect height if you're 5'6" (short kings rejoice - I AM NOT A SHORT KING, I AM NOT A SHORT KING, I AM NOT A SHORT KING), mold on bathroom ceiling, chipping ceiling paint and paint on the wall that shows prior repairs (AKA: the Landlord special). The beds sagged - which is a great way to work on your core while you sleep #MultiTasking. The HVAC is a trip. The one sheet instructions at the thermostat will let you know that in the winter there is heat and in the summer air conditioning. You get one or the other..hotels choice So in the spring it was heat. 70 in the room. Not being a fan of nursing home temps - I had a problem. What do the instructions say...open the window. 35 and my window is open the sounds of downtown Albany and to the breeze coming from the Hudson River. Hey Hilton, tell me you want to become a Ramada, without saying you want to be a Ramada...

Ashish Satyabhashak _{on Google}

Apr 10th, 2024

The hotel location is very close to the train station, and most of the government building. From the hotel, you can have a very good view of state Capitol. Rooms were clean, but the internet was horrible like you are on the DSL modem. I upgraded to $4.95 per day for high-speed internet, but that connection was awful. I connected on Zoom on the phone for voice and video using laptop for so called high speed internet for $4.95. I had to end my Zoom meeting prematurely for not having internet speed. I called AT&T customer service, and the internet didn't improve.

Jason White _{on Google}

Apr 9th, 2024

The customer service was good at checkin and for the problem I had.
The rooms need a major facelift. The Air Conditioning wasnt working in my room, and after declining a fan and them opening the window, was transferred to a different room. The AC was still not working to where it should, but it was better than the other room.
Ive had several colleagues stay here and theyve all had complaints with the AC and room conditions. I dont think that this hotel should have the Hilton brand because I expect much more from Hilton.
Double check the bathrooms and towels. I found hair that wasnt mine.
Im recommending to my company that we pull our contract from here and switch to a better facility.
Rooms: Many rooms have AC issues

Jeremy Dennis _{on Google}

Apr 7th, 2024

Starbucks and wifi are terrible. Noise in hotel room all night

Chris Seltzer _{on Google}

Apr 6th, 2024

Great view and location. The room on the executive floors was extremely dirty with stained carpets and limited furnishings. The furniture that was in the room was clearly old and worn down.
The wifi and card readers are unreliable. Both took multiple attempts to get them to work. The TV in the room did work but the remote didn't so I hope you like whatever channel it was on.
Honestly surprised that Hilton let's them use their brand, its far below other hotels that use it in terms of quality.
Rooms: Dirty, old, poorly furnished, and disappointing.