Holiday Inn Express & Suites Portales, an IHG Hotel

Apr 6th, 2024

Clean hotel room
Apr 5th, 2024

Hardly any hot water in the shower but burning hot water in the sink. Nobody came to bring us more towels or clean. The tub has a hole in it and is dirty. blinds are brown! We didnt get here til late the night and the key would not let us in the room.
Apr 3rd, 2024

The rooms were good, fresh looking. The toilets were too low & loud for someone getting older. trying to find handle areas for support to get up. The breakfast lacked everything possible from the quality of the food and quantity to the temperature for the weekend/holiday. While we were there, there should for there should have been extra help for food service. Friday was ok. The meats & eggs were barely warm, actually cold. I see health issues(food poison) here; we refused to eat most of it. Saturday, there was no warmed food,coffee, or pancake batter replaced. The front desk girl seemed lost in how or why the pancake machine wouldn't work. If there was another person, they were never seen. The coffee pot "was slow"(they hadn't had coffee for more than an hour one family said. There were no biscuits or gravy. The silverware had not been restocked. There was no bread stocked either. We had to go elsewhere for breakfast due to the lack of food and promptly warmed food. The ideal of stay of staying there was the breakfast and hot tub. The people in the pool had no respect for others "us" in the hottub. They kept screaming, never trying to lower the tune. I guess we may have to try one of the three next time, despite being rewards members Safety: While walking down the stairs, it looked like a man was going to go through the emergency door and set off the alarm. We said something about it to him, and he said he was maintenance and checking to make it was locked. The man had no visible identification tag or clothing to state who he was. To me, this is a customer safety issue not being able to identify the employees quickly and easily. We didn't know who he was or why he was heading towards that door Food & drinks: I said it all earlier, but I will be calling the local health department to check out your breakfast temperatures. Noteworthy details: As a reward member, that was by far the worst food service I have seen
Mar 29th, 2024

Mar 28th, 2024