Brake Masters #232

kenneth smith _{on Google}

Apr 9th, 2024

I like the expert explanations of service and the final execution of the formalize plan.

Alric Pugh _{on Google}

Apr 4th, 2024

Very professional and respectful. The free inspection is excellent.

Randy McNicholas _{on Google}

Apr 3rd, 2024

Tremendous. Best customer service possible!

Loretta Stein _{on Google}

Mar 28th, 2024

Nathan was courteous, professional and helpful! He was a very pleasant surprise from my past experiences at that location. I hadn't had that type of experience. Nathan is definitely an asset to that Brake Masters!

Terry Reaka _{on Google}

Mar 23rd, 2024

I have always had really good service at this store location including scheduled appointments. But this morning was not the normal service. I scheduled an appointment/reservation in which the job was a 20 minute job. The appointment was set the day before in their computer and they would have the part ready. This morning I got there 20 minutes early and the person at the front desk told me they are full up and it would be about two hours. I explained I was literally 5 to 10 minutes from there and they could call if possible. The person at the counter explained if I left it would be first come first serve which this was very disappointing, and I left the building. If it was an hour wait I could possible understand or at least let me know something came up with another job which put them behind. Maybe it was just a bad morning which I know can happen. The customer service was on this quickly which shows they care unlike other businesses. The store manager also called which meant a lot.
I have re-scheduled. I will continue to use your store. This is true customer service. Thanks again.