PANDORA Jewelry

Mar 6th, 2024

I will continue to shop online because their in-store customer service is so horrible, the worst Ive experienced. I spent over $300 on an online order, but a charm I wanted was only available in-store, so I chose to pick it up and have the rest shipped to my house. I get to the store and have to wait almost 30 minutes in line to go into the store. When I come in I smile at the associates and they dont smile back, and no one greets me and they ignore me, but whatever theyre busy so its not a big deal. When I see someone whos free I tell them Im there to pick up an order, she tells me to hold on and then she says to meet her at the end of the store. So I go to the end of the store and there shes helping another lady and when the lady finally leaves, she doesnt tell me shes ready for me or anything and starts gossiping with her coworker who is also now free as well. I make my way to the counter so they can see that Im ready, but they continue to actively ignore me and gossip while Im standing in front of their faces. Then I pull out my ID to have everything ready right away so I can leave as soon as possible. The associate doesnt ask for the name on the order or even asks me if she can see my ID, she just snatches it from my hand and then continues to do other stuff and gossip. Then she just hands me the iPad to sign for the order and doesnt even bag my item. She hands me my item and receipt and forgets to give me my ID back, so I have to ask for it. This was a horrible experience and dont recommend shopping at Pandora in person at all. The employees there make you feel like trash. Standing there waiting to be helped and being ignored on purpose gave so much anxiety. Pandora, please train your staff on how to properly treat people and how to be a decent human being.
Dec 24th, 2023

Never again
Dec 6th, 2023

I wanted to take the time to recognize Emily and manager Bryan for their friendly attitude and customer service .
Sep 19th, 2023

we recently visited PANDORA Jewelry in Albuquerque and the staff was very helpful, we went in two separate times the same day, both times the staff attended us very well, and we got what we wanted, and more, there was even a promotion for a free bracelet with our purchase. we went back after our first trip because we had purchased a bracelet at another pandora jewellery location and after we gained the second one we realised that the first one bought at a different location was too big, we were allowed to make an exchange for a better fit. thank you very much for such a pleasant experience in your store.
Sep 12th, 2023