First Savings Bank

Thanks so much for the 5 stars!

Thank you for taking the time to share your feedback with us, Melinda. We're sorry to hear about your recent experiences, and understand the inconvenience and frustration you must have felt.The security measures in place, including flagging potentially fraudulent transactions, are designed to protect your financial security. Our aim is to proactively communicate with our customers via email, phone calls, or two-way text alerts whenever suspicious debit card activity is detected. Unfortunately, it appears that we may not have been able to reach you, or perhaps we need to update your contact information to ensure smooth communication in the future.We want to clarify that there was no intention of withholding your funds, especially when you are out of town. Our goal is to ensure that your money is safe and accessible when you need it. The suggestion of a Circle K card was likely an alternative solution for immediate fuel needs while we were working on resolving your card issues.We apologize for any miscommunication or misunderstanding, and we welcome the opportunity to continue the conversation. Please reach out to the branch directly, or if you prefer, a member of our management team would be glad to speak with you personally.

Thank you so much for the 5 stars, Ellen!

Thank you so much for leaving us a rating, Kayla! If there is anything we can assist you with or any concerns we can help address, please don't hesitate to send us a message via the “Contact Us” option on our website- www.firstsavingsbanks.bank

Thank you, Jeanne! We're ecstatic to receive 5 stars!