American Eagle Store

Apr 14th, 2023

The manager katelyn is a kind heart sweet lady that will do anything to make sure your experience in American eagle is nothing but pleasant
Mar 5th, 2023

I had a Bad Experience with the Manager Katelyn. I am Disabled and in a Wheelchair and I was with my Aid to push me. I needed to Exchange my Xs to a Small in Jegging . I ordered them for Christmas . She insisted I needed to call Customer service my self to get the order #. I ask her if she could please call for me there since It is hard for me to go home and come back another day . She kept insisting I can not Cal You have to. So I stepped into the mall called the number and they gave me the number and also Said the Manager could have done it herself I would of just needed to verify my name and address on the phone . No Big Deal. So I confront the manager again she still denies I can not do it , I said your a Liar , You could of saved me this inconvenient .and I will be telling Your District Manager. Then her employee write next to her says to me and my aid ,Yes we could of called it for you, her face dropped . My nurses's aid said Thank You were done after he admitted it. She did nothing and showed No Compassion for me being in a Wheelchair .I felt ashamed and sad they way she treated me , There was more but this is the Honest truth oh and I did not have my phone on me to retrieve through my phone.
Jan 17th, 2023

I waited outside for 20 minutes for a curbside pick up (bc my daughter was napping) no one was coming. So I then called the store to let them know I was waiting for a while outside they had no idea anything about my order. I had to give them all the order info and then they said well be out soon
Dec 8th, 2022

Very neat
Nov 20th, 2022