Chase Bank

Roro S _{on Google}

Feb 25th, 2024

Absolute horrific experience, got screamed by a business banker telling to get outta here after a dispute that he was responsible for, & branch manager just sat in next cubicle ignoring what was happening even tho I confronted him of what was happening. He just looked the other ways sitting on his chair. Like he could care less. All Because banker misled me and deceived me to believe a credit Card he was opening for me was 0% when actually it wasnt 0%. He refused to take accountability for his mistake .
I went in the branch for the branch manager to take care of situation as per instructed by credit card escalation team. Branch manager had no idea of the situation aside from my complaint about business banker the day before to customer service. Branch Manager was very nonchalant , and unfazed. Like he could care less. He didnt seem to be aware or care what happens in his branch. He Wanted nothing to do with what was happening with me. Never offered to help with anything and instead delegated his responsibility to the same person that screwed Me over. Ultimately nothing could be done and now as a new business owner with a lot of start up costs and this huge amount about to be charged on my card I have to worry about this big interest rate now. I told the c banker he screwed me. I was so upset. I kept asking why did he do that, why did he show me the other cards when I only asked for 0% from the very beginning. How could he do something like that considering his profession. He couldnt answer instead he said he kept saying he read me all the cards and I saw them,(but he never shared that these cards hec went over all had an interest. Meanwhile his negligence of that important info led me to believe what he was sharing was only 0% apr credit cards. ). he has not taken accountability and understanding that he deceived me. He was negligent.
Between banker and I at that point Voices were being raised. He started screaming at me. I started yelling back at him, the whole place could hear us and then he told me to get the hell out of here. Meanwhile the branch manager was sitting at next cubicle completely uninvolved like he couldnt be bothered. I went to him saying how as a branch manager how does he not do anything about this. And he wouldnt even look at me. He was just on his phone un fazed staring straight ahead the other direction
As I left I told the business banker I will be suing him and he shouted at me saying go ahead, I dont care., yelling get out of here. Now I dont feel comfortable going to my own branch anymore. Now I need to drive 25 min to get to the next closest bank.
Im on verge of closing my business checking acct all together.
Disgusting

Zevy Mermel _{on Google}

Dec 31st, 2023

They stole a few thousand dollars from my account and didn't give a .... About it.

Adam Ahmed _{on Google}

Dec 17th, 2023

The whole experience is really bad I definitely don't recommend for any business to open with chase or have been to the branch almost everyday in the last week on Ruhi the private client banker was very helpful I mean very patient thanks only to her

F G _{on Google}

Jun 19th, 2023

I went to get a cashier's check and was in and out in less than 5 minutes. The lady that helped me was very polite and efficient.