Wells Fargo Home Mortgage

Martin H _{on Google}

Sep 6th, 2020

In July 2020, we initiated a loan with Wells Fargo Home Mortgage. Soon after paying the application and appraisal fees, we began to run into issues with this lender. The information collection phase stalled numerous times because our assigned loan processor was in and out of the office. Twice, the appraisal vendor selected and managed by Wells Fargo did not show up for appointments. While all of this resulted in delays, the final straw was a last-minute requirement that arose two weeks before closing that would have added significantly to the property's overall cost. It was impossible to connect with anyone who could answer our questions with any accuracy. We received conflicting reasons and outright untruths. As a result, we changed lenders and moved through the process with ease, from application to close in 14 days with the same terms and without the "extra costs" that would have been imposed by Wells Fargo.
**** Reply to the Response Below **** Thank you, Nick. Aaron has the background and my contact information. However I have already discussed this matter with Amelia Dix and Jay Smith in the central office with no resolution. I hope Wells Fargo finds ways to improve its mortgage operations in favor of the client in the near future.