Kay Outlet

Picking up my re-sized ring was a painful experience. They entered the wrong information for my address and had the wrong contact date and generally gave me attitude
Apr 21st, 2023

The store manager tried to tell me that I didnt have warranty even though we did, she got the size of my ring wrong and could have been friendlier
Feb 13th, 2023

Angela the Assistant Store Manager and Ricardo did an exceptional job on helping choose the perfect gift for my mom. They were patient and knowledgeable and very accommodating. Great job guys!!
Nov 22nd, 2022

Best experience!! Angela E & Urszula were very patient with making my watch fit! The whole staff is welcoming & sweet Will be coming in next time I need more jewelry!
Nov 5th, 2022

Customer service here is terrible. My boyfriend got my necklace chain replaced through insurance, however they gave me a longer chain than the original one. We went in to get it exchanged to a chain of the original size, but the person we spoke to was extremely rude. She kept saying that the chain we currently have is the same size as the broken chain we gave in, which is just not true. She said maybe this is a different chain you brought in basically accusing me of trying to scam them or something for a replacement of the chain. She also said why didnt you bring this earlier, well because we have different schedules and full time jobs and it was the first day in a week and a half that we had time to, but that shouldnt impede you from helping us. The girl at the front showed me a picture of the old broken chain and the new chain and said see its the same size. She was showing me pictures of chains from different perspectives with no ruler next to it measure it or anything, so what are you even saying?? Now the manager Liz gave us the customer service number that I have to call to get this replaced. Fine we leave and do that. JUST FOR THE CUSTOMER REPRESENTATIVE TO CALL THE STORE, AND GET A HOLD OF THE SAME RUDE GIRL WHO ACCUSED ME OF LYING TO THEM. First and foremost, customer service was very confused as to why they didnt just replace the chain. Then the customer service rep was also confused why this girl was so adamant of it not being the same size. This girl is acting as if she has to buy the chain from her own pocket the way shes acting. Please, train your employees to DO BETTER and not accuse customers of lying. Weve previously been loyal customers of Kay but this sour experience is swaying us from getting jewelry from here ever again.
Apr 29th, 2023