Rutgers Federal Credit Union

matika evans _{on Google}

Dec 15th, 2022

EDIT: Since posting the review the CEO actually personally reached out. I was beyond surprised but extremely happy. She was extremely professional yet very understanding and down to earth. She listened to my issues and came up with a solution that worked for both of us. We talked about issues and solution that would even prevent some problems from happening to me and other customers. I was very pleased with the outcome.
Probably one of the worst banks I have every banked with. Technology is outdated, customer service is very very hit or miss and more miss than hit. They had an amazing worker here in Camden 2016 and prior and fired her. After that they couldn't keep an employee in this office if they paid them, and they did smh. Then they cut the hours and then closed the branch. So basically you have a bank with no branch to serve your customers and honestly could careless. Camden and all the southern region customers were basically told to figure it out. We have to use third party apps at our own cost to move money around or make deposits. We have to pay to even just have the checking account. Their practices were horrible. I tried to keep my accounts because of longevity and building a relationship but it wasn't any longer worth the headache. Especially when they can close your account over 74.47 when they can see a bi weekly direct deposit going to the account 4 days after they close it for $500. Then when asked boost about closing accounts for less. I worked in banking for years and would never. Especially knowing there are no branches in my customers area. Was told the manager would be available Monday and then when I follow up it's next Monday. Literally they worst bank. As a Rutgers employee I was beyond disappointed. Please remove Rutgers from the name because this isn't what Rutgers stands for and behind. We are also proud of our Camden campus unlike this bank.