Citizens

I was treated horrible by a teller named Iesha she was rude she was talking about a customer at the drive thru when she came to the window she was rude to me and her coworker her coworker heard everything and seen it I asked for help and received none and then was approached by security after I was treating wrongly this is not how a customer should be treated she pushed my documents back thru the window and refused to help me and then I was made to be the instigator .I went the the East Orange branch and was treated fairly and nicely and had no problems .
Nov 14th, 2023

Received my bank statement without the cashed check copies. When I called to inquire about the copies. I was told there is now a charge for something that use to come with the bank statement when they were Investors Bank. I'm totally disgusted.
Apr 10th, 2023

Hidden gem
Jan 11th, 2023

Oct 8th, 2022

It is my greatest regret that this branch has access to my accounts and personal information. On at least two occasions the staff was rude and extremely unprofessional. At my last visit , the teller confused my account with another partys account and gave me information on that persons account that I should not have been privy to. When gently corrected, the teller became defensive and denied her error although I was standing there with information on an account that was not my own. She was very rude, incompetent and unprofessional. I have not been back since and wanted to block that branch from having access to my accounts but thats not possible ( I was told) if the accounts remain active. I use another branch in South Orange which is exceptional in its service. I do not want the staff at the Sanford Street branch involved in my financial affairs. Very scary.
Feb 13th, 2022