Santander Bank Branch

Stood in line for a while. Only one teller at 100. Didnt get to cash my check and was not greeted at all either.
Nov 4th, 2023

Garbage human beings. Disrespectful to customers. I will make sure we never use this branch again and advise friends and family to move deposits
Oct 14th, 2023

The worstttttt branch ever to walk in. The employees at the broad st location downtown newark are very rude and unprofessional. One specifically named Tiffany, gives the worst customer experience. She seems very bothered, and has a nasty attitude. I've waited in line while others have shared the same thoughts. Santander, Pleaseeeeee choose your employees wisely as customer service cannot really be taught, it comes within and they dont have it !! I remember asking to make a complaint to the manager and while watching an associate walk to him to tell him,his body language and response was "That has to wait, I'm making a call"..seeming very bothered and overwhelemed..
Aug 22nd, 2023

If I can give 0 stars I would, the worst bank I ever had to deal with! I went to the ATM to deposit a check, I get back to work at City Hall right across the street from the bank, get a call from the bank at my desk letting me know that I dropped my card and to come pick it up. I went right away to get my card and they asked me for ID which I told them what was my last deposit and that I can give them my Pin Number and you just call me!!. They denied, they wanted ID so I came back to my desk I didn't have my drivers license with me so I took My City of Newark Photo ID and a Major Credit Card...They still denied me my card saying they would ONLY accept a motor vehicle ID (which is absurd in itself when I have my pin number and never ask you to hold my card!!!) and at this point they are stealing my card! It is quite absurd that no one asked this bank to recover my card and hold it hostage...I had to leave my card overnight, Borrow money to go food shopping to feed my kids! This is unacceptable and I will be closing this account! I am still in disbelief, one minute I have my card in my possession and the next minute they are holding my card hostage...Mind blown!!! Despicable!! I guess some feel empowered when they can deny someone their Debit card when they have no money on them!!! Just Despicable!!! Update I finally went and got by card they held hostage for an entire day and I asked the manager (or who was posing as the manager) Where is the policy that says I can only use a Motor Vehicle Driver's License for ID and was told she is not to give that out...Who enforces a policy that they can not share with the person they are enforcing it upon????...Yea I'm sure there is none
Oct 6th, 2023

Mar 5th, 2023