Penske Truck Rental

Booked a cargo van 2 weeks ago. Showed up on time on moving day after they texted me my confirmation the day prior. They say theres no van available here or anywhere in the region. They offered no solution besides a large truck - no help or refund. Brandon at the local Penske said it was Home Depots fault but they assured me it was his fault. I dont know how people run businesses like this.
Nov 30th, 2022

Mar 24th, 2022

Good staff.
Feb 22nd, 2022

Drove from the bronx to jersey city to find out the truck is broken
Jan 5th, 2022

Excellent service during our recent rental with Penske. The pickup and dropoff were both seamless, and the vehicle was in great condition and exactly as advertised. We changed our dates three times, and the customer service staff on each occasion were helpful and courteous. We rented a hand truck which was essential to assist with our move, but unfortunately there were none available at the point of pickup. However, we were told by Penske staff to purchase one onsite and they would reimburse the cost upon presentation of the sales receipt at dropoff. At dropoff (at a different location) there were no Penske staff members onsite to undertake this transaction, so I called customer service where a very helpful staff member called Kara quickly and efficiently actioned the reimbursement over the phone. Overall, we had an excellent experience and customer service from everyone at Penske. Thanks for making our move from New York City to Denver so easy!
Mar 18th, 2020