U-Haul Trailer Hitch Super Center of Jersey City

Loved it
Feb 18th, 2023

Jan 18th, 2023

Oct 13th, 2022

Aug 26th, 2022

I'm a regular Uhaul customer and this was the worst ever experience I had with the company. Branch manager was unqualified and not respecting his customers. I came with my son to collect a trailer and he refused to complete the process. The branch manager was very angry and he said in front of his staff that he is very stressful and he doesn't want to waste his time anymore to support his customers. I had to wait in the branch more than 3 hours to collect the trailer. When I came back to the branch, one of the staff members was very supportive, and she completed the process within less than 5 minutes when the branch manager was not in the store. I strongly dont recommend anyone to visit this store since unqualified people are running the branch and such managers should be trained to be qualified and to learn how to respect and service their customers . The service I got from the branch manager doesn't even deserve 1 star that I gave on this rating and I wish that I can rate ZERO stars. I will never come back to this store !!!!
Jun 26th, 2023