Firestone Complete Auto Care

Anderson w Cruz
Apr 6th, 2024

Mar 28th, 2024

Turns out I had a 12 pm appointment came out of there 3 hours later they were short staff luckily I came with snacks for my grandson, overall not complaining except maybe separate bathrooms turns out sharing isn't caring since the guys aren't as cleanbut overall the staff was helpful friendly and polite courteous . They gave me an outstanding price can't get better anywhere else ..My Sure Drive tires are great . Thank you Firestone
Mar 27th, 2024

Very good place for an oil change and general car check.
Mar 17th, 2024

Customer Disappointment & Deceptive Practices: I wasted four hours (3:00 PM - 7:00 PM) at Firestone, dealt with John, who claimed to be the manager, and Alex. After this extensive wait, John informed me that the wheel lock was damaged. He suggested an additional $90 to break the lock and fix the tires. Feeling disheartened, I declined and left. The manager reduced tire costs initially, but now demands $90 to address the lock issue. This experience left me deeply upset. Upon researching, I discovered that repair shops typically possess the necessary tools to address such issues promptly. This establishment employs a bargaining strategy, initially quoting high prices and then offering slight reductions. Due to my refusal to pay extra, they damaged my tire lock. I strongly advise against patronizing this auto care location. Suggestions for improvement: 1. Employ experienced store managers focused on customer satisfaction. 2. Clearly communicate mechanical terms to customers without deception. 3. Promptly inform customers if issues are unsolvable, rather than prolonging wait times. 4. Address issues with online appointment scheduling, ensuring accuracy and accountability. 5. Improve customer service; John exhibited rudeness and lacked customer friendliness. 6. Prioritize customer time; consider replacing tires and resolving issues promptly. 7. Take responsibility for damages caused, such as the damaged wheel lock. 8. Implement a customer appointment logbook and adhere to a first-come-first-serve policy to enhance customer satisfaction. Best wishes to the Firestone team for improvement.
Mar 23rd, 2024