Pep Boys Auto Parts & Service- CLOSED

Very long wait times despite appointment. No updates while waiting. Poorly maintained waiting area. Would not come back here.
Aug 31st, 2021

This place is horrible, it’s been horrible for years, my back tire random got a hole, and they don’t have plugs to plug tires so I went to buy one at advanced which is like a minutes drive away, came back and now nobody wants to plug the hole in my tire. This place is horrible.
Aug 31st, 2021

They don't answer the phone
Aug 25th, 2021

I would have given negative stars if Google review would have allowed me. I came for air-filling in my car tires, but the mechanic working in garage doesn’t help me. He said, he don’t have 2 minutes for filling air in tires and I need to make an appointment. He talked to me for 5 min, but he didn’t even have 2 min for filling air. Not even took time to give me tire pressure gauge after asking 2 times. Just Ruining Reputation of Brand - Pep Boys. Man at reception, took another 5 min to book an appointment but didn’t have time for filling air. Mechanic told me to make an appointment for filling air. Just BECAUSE it’s free according to policy of pep boys - he didn't care about customer and from how long customer came for service. This shows today’s money minded management,, and attitude of people who don’t want to work PLUS trying to find excuses for not doing work. Absolutely Ruining Reputation of Brand. !!
Aug 22nd, 2021

I’ve brought my cars for oil change service here several times and it usually takes quite long but the last time my car wasn’t seen at all. I had an appmt for 1pm and at 2:30 I called for an update after seeing that my car was still in “appointment confirmed”status on the tracking they provided. My car still hadn’t been assigned a technician at 2:30 and when I told the representative I was just going to pick it up, he said “perfect.” I was shocked at his lack of professionalism and compassion for the long wait issue. When I entered the store to pick up my keys, they saw that my car had not been moved and one representative said “that’s the only car that hasn’t been seen,” to another rep. The first rep said she’s taking it and the second one said “ok.” That’s it. No apologies from any of them for my car not having been seen for an hour and a half even with an appmt. Total lack of concern for the major inconvenience they cause customers. Not going back after that.
Aug 20th, 2021