Institute For Child Develop

Monica Guillen _{on Google}

Jan 16th, 2021

They never answer the phone

leidy vanegas _{on Google}

Oct 15th, 2020

They never answer the phone !

Tru Holmes _{on Google}

Jan 2nd, 2020

Very nice place and has a few different toys to keep kids distracted while they wait. Staff was very nice as well! The ONLY reason I am giving a 4 stars is due to the facts they dont answers the phones much, let alone did I get a 24 hr call before prior to my child's visit to the point I was an hr late from traveling in traffic while trying to get a hold of someone. BUT I must say once they got the operations manager involved she made sure my son was seen, There wasnt a long wait and I recieved exactly what I went there for. Plus they gave my son a gift!
Thank you ladies for all your time and patience!! But definitely gotta get a better phone system set up!!

aqsa khan _{on Google}

Apr 3rd, 2023

I was finally able to get appointment after 1 year of being on waiting list and a bunch of paperwork.
I recived a call from the hackensack billing department 2 days prior to visit date, that they have spoken with my insurance united health care and the insurance will pay for my sons visit. My Copayment will be 40$ And the rest will be covered by insurance.
Today, 1 month after my appointment, i recived a bill of 1,485 $ for 1 hour evaluation. The visit was that the Dr and nurse just talking with my 4 year old son. No blood work or imaging or procedure was performed. For now i will never return to this office again or recommend to anyone.
I have decide to call hackensack billing department, i will write a review after i recieve further information weather they will take any action or not to either have my insurance pay for it or decrease or wave this huge bill.

Jamie Slawsky _{on Google}

Sep 14th, 2022

Honestly, theyve become thieves. My son had been going there since 2015 and I had never had any issues. Post Covid, what they are now doing is contacting you prior to your appointment and letting you know the portion of your bill before hand. What they are NOT telling you is that at the Institute for Childhood Development, they bill for additional time outside of what they tell you and then included as part of the visit.
For example, the portion not covered by insurance is $350 which you agree to. But then they are billing for an additional 45 minutes for a prolonged visit at an additional rate of $252. They NEVER make you aware of this beforehand, not even that there is a POSSIBILITY of additional charges. Even after speaking to the head of the department, who admitted that they will need to revamp their process of notifying patients beforehand, I have to say that I cannot recommend them in good conscience. Weve now moved on to a private developmental pediatrician.