Riverside Service Department Nissan

Dave M _{on Google}

Mar 23rd, 2024

Recently had my car in for service. Vanessa was my advisor. She went above and beyond, ensuring that all my answers were handled accordingly, plus, verified that all recalls were not open. Truly appreciated her thoughtfulness.

Fit.manu.energy /Manuel _{on Google}

Apr 7th, 2024

Yesterday I went to check because my car, a 2021 Nissan Rouge, has a leak on the top of the car. It seems like every rain the water enters the car. I made an appointment to have this checked since because of this the trunk of the car stopped working. When I got there they told me that it did not cover anything for my car but if I have only had it for no more than 3 months I should have bought the car. They wanted to charge me $180 to diagnose that I had the leak and $80 to check the trunk because it doesn't work. I asked them who I should talk to because that is not fair that I just bought the car and they charge an extra fee plus $4,500 dollars to leave the car in good condition that is drivable and they did not check the leak that the car had. They directed me to the Manager and he made me wait to see what he could do. And unfortunately he didn't do anything, the seller came to tell me that he had to pay close to $300 to diagnose what was happening. And the manager did nothing. Not only that, there are several things, 1 key did not work, I had already reported this before 2 months ago, they told me that they were going to replace it and that they would call me and nothing until now. It makes me sad since I liked that place. It's not the first time I've bought a car there. In February 2022 I bought a Nissan Altima car with 0 miles and I did not have these problems. I can't believe they can't help and keep some of their clients safe. But in this car that I bought at the end of January. The key does not work, the water leaking from the outside has the car on the top of the driver side and because of this the trunk stopped working. And I can't believe they can't help me how disappointed I am in Nissan River of Hackensack. They do not know of dangerous that the leak can continue to affect the proper functioning of the car. It has already started with the trunk that can come later.

Michele Culmone _{on Google}

Mar 4th, 2024

Riverside Nissan Service Department is by far the best service I received from NMAC dealerships. Rachael is always such a pleasant person to help schedule the service you need and the service center is fairly quick depending upon the service being performed. They always have great coupons to offset the pricing.

Felipe L _{on Google}

Feb 25th, 2024

RUN AWAY. If you have a Nissan that needs to be serviced/parts, do yourself a favor and look for another place. This is the most unprofessional, horrible place I have ever dealt with. I bought my car at this dealership and had no issues with the purchase itself however I was given a key that wasnt functioning properly and I ended up losing the key by accident. Brought the car in to have a new key made and that took 3 days because I kept on top of it because no one even knew that my car was in the lot to begin with when I personally told them when I dropped it off. The overall experience was extremely frustrating. From the lady that collects payments to management, everyone has its own level of incompetence. Save yourself from this headache.