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      Firestone Complete Auto Care

      ( 401 Reviews )

      Firestone Complete Auto Care
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      Hours

      Friday:
      7:00 AM - 7:00 PM
      Saturday:
      7:00 AM - 6:00 PM
      Sunday:
      9:00 AM - 5:00 PM
      Monday:
      7:00 AM - 7:00 PM
      Tuesday:
      7:00 AM - 7:00 PM
      Wednesday:
      7:00 AM - 7:00 PM
      Thursday:
      7:00 AM - 7:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.6 - (401 reviews)
      204
      49
      29
      27
      92
      Read Our 401 Reviews

      Chamber Rating

      3.6 - (401 reviews)
      204
      49
      29
      27
      92
      › ‹
      • paul-joseph schaefer


        Apr 11th, 2024

      • Jackie Nemetz

        SCAMMERS! I made an appointment for an oil change since it is close to my work and could get it done on my lunch hour. Even better they were running a sale, $29.99 for a conventional oil change. Got there, gave them my name and car information and was asked it i am using full synthetic oil. I said no, a conventional oil change is what i would like. Was then advised that unless i get fully synthetic oil they would not do my oil change. I advised that i have owned the car for 6 years, bought new, and never have used full synthetic. He said his program recommends full synthetic and he has to go by the recommendation. I left, went down the road to Jax Oil Change and had no issue, even got a free car wash. Bothered by this i decided to look into the recommended oil for a 2017 V6 Mustang and low and behold is 5W-20! What i have been getting this whole time. I don't know if they just didn't want to do an oil change or because i am a women thought they could upsell and take advantage of me but either way it is repulsive. My advise - go 2 miles down the road to Jax and get your oil change there. UPDATE - After responding to my review, they asked that I email them to explain what happed. I did so, and was told that a store manager would reach out to me because they want to make it right and have happy customers. It has been a week and not surprisingly no call or email from the store manager. I stand by my review that this place tries to scam people into services that cost more. STEER CLEAR ESPECIALLY IF YOU ARE A WOMEN.
        Apr 10th, 2024

      • Lori Zarahn

        I was given a list of repairs that I was told needed to be donetotaling over $2000. None of them made sense because I hadn't experienced loss of oil, vibration/shaking when driving, misfires, etc. I picked up my car and brought it to the Subaru dealership that did my 60,000-mile check-up in Octoberonly one repair needed to be done of the 8 that Firestone listed. I will never go back to the Firestone in Hackensack, or any other Firestone. Unfortunately, Firestone is now blatantly using scare tactics to jack up the bill. Shame on Firestone!
        Apr 2nd, 2024

      • Kenny Ortega

        Everyone was so helpful. I drove off the lot knowing my car was handled by professionals.
        Mar 28th, 2024

      • Dee Reynolds

        George was nice and knew his stuff. I just needed a oil change.
        Mar 28th, 2024

      Read Our 401 Reviews

      About
      Firestone Complete Auto Care

      Firestone Complete Auto Care is located at 541 River St in Hackensack, New Jersey 07601. Firestone Complete Auto Care can be contacted via phone at 201-580-4191 for pricing, hours and directions.

      Contact Info

      •   201-580-4191

      Questions & Answers

      Q What is the phone number for Firestone Complete Auto Care?

      A The phone number for Firestone Complete Auto Care is: 201-580-4191.

      Q Where is Firestone Complete Auto Care located?

      A Firestone Complete Auto Care is located at 541 River St, Hackensack, NJ 07601

      Q What is the internet address for Firestone Complete Auto Care?

      A The website (URL) for Firestone Complete Auto Care is: https://local.firestonecompleteautocare.com/new-jersey/hackensack/541-river-st/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&cmp=oloc_google_localmaps_maps

      Q How big is Firestone Complete Auto Care?

      A Firestone Complete Auto Care employs approximately 20+ people.

      Q What days are Firestone Complete Auto Care open?

      A Firestone Complete Auto Care is open:
      Friday: 7:00 AM - 7:00 PM
      Saturday: 7:00 AM - 6:00 PM
      Sunday: 9:00 AM - 5:00 PM
      Monday: 7:00 AM - 7:00 PM
      Tuesday: 7:00 AM - 7:00 PM
      Wednesday: 7:00 AM - 7:00 PM
      Thursday: 7:00 AM - 7:00 PM

      Q How is Firestone Complete Auto Care rated?

      A Firestone Complete Auto Care has a 3.6 Star Rating from 401 reviewers.

      Hours

      Friday:
      7:00 AM - 7:00 PM
      Saturday:
      7:00 AM - 6:00 PM
      Sunday:
      9:00 AM - 5:00 PM
      Monday:
      7:00 AM - 7:00 PM
      Tuesday:
      7:00 AM - 7:00 PM
      Wednesday:
      7:00 AM - 7:00 PM
      Thursday:
      7:00 AM - 7:00 PM

      Related Categories

      Nearby Firestone Auto Care Locations

      Ratings and Reviews
      Firestone Complete Auto Care

      Overall Rating

      Overall Rating
      ( 401 Reviews )
      204
      49
      29
      27
      92
      Write a Review

      paul-joseph schaefer on Google

      image

      Jackie Nemetz on Google

      image SCAMMERS! I made an appointment for an oil change since it is close to my work and could get it done on my lunch hour. Even better they were running a sale, $29.99 for a conventional oil change. Got there, gave them my name and car information and was asked it i am using full synthetic oil. I said no, a conventional oil change is what i would like. Was then advised that unless i get fully synthetic oil they would not do my oil change. I advised that i have owned the car for 6 years, bought new, and never have used full synthetic. He said his program recommends full synthetic and he has to go by the recommendation. I left, went down the road to Jax Oil Change and had no issue, even got a free car wash. Bothered by this i decided to look into the recommended oil for a 2017 V6 Mustang and low and behold is 5W-20! What i have been getting this whole time. I don't know if they just didn't want to do an oil change or because i am a women thought they could upsell and take advantage of me but either way it is repulsive. My advise - go 2 miles down the road to Jax and get your oil change there.
      UPDATE - After responding to my review, they asked that I email them to explain what happed. I did so, and was told that a store manager would reach out to me because they want to make it right and have happy customers. It has been a week and not surprisingly no call or email from the store manager. I stand by my review that this place tries to scam people into services that cost more. STEER CLEAR ESPECIALLY IF YOU ARE A WOMEN.

      Business Response on Google Apr 2nd, 2024
      Hello Jackie, we are sorry to hear of the poor treatment you received while visiting our Hackensack store. We would like to address this with our team. Please email [email protected] with full details, your contact information, and your invoice number. We value your business with Firestone, and we hope to hear from you. ^Bryan

      Lori Zarahn on Google

      image I was given a list of repairs that I was told needed to be donetotaling over $2000. None of them made sense because I hadn't experienced loss of oil, vibration/shaking when driving, misfires, etc. I picked up my car and brought it to the Subaru dealership that did my 60,000-mile check-up in Octoberonly one repair needed to be done of the 8 that Firestone listed. I will never go back to the Firestone in Hackensack, or any other Firestone. Unfortunately, Firestone is now blatantly using scare tactics to jack up the bill. Shame on Firestone!

      Business Response on Google Mar 31st, 2024
      Hello, Lori. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business, and thank you for choosing Firestone. ^Mariah

      Kenny Ortega on Google

      image Everyone was so helpful. I drove off the lot knowing my car was handled by professionals.

      Dee Reynolds on Google

      image George was nice and knew his stuff. I just needed a oil change.

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 401 Reviews )
      204
      49
      29
      27
      92

      Write a Review

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