Chase Bank

John S _{on Google}

Mar 5th, 2024

Honestly, that was the worst experience Ive ever had at a Chase branch. First, they require appointments made days in advance, which is unlike any other bank Ive encountered. The service was super unprofessional. The representative kept insisting on setting up a financial tracker while I was simply trying to open a card. Despite my clear preference against it, she insisted it was necessary. I repeatedly asked why, and her response was always, Youll see. In the end, it turned out I didnt need it, and I certainly didnt want it. It felt like she was pushing customers to meet a quota. After opening the card, I never received it, and she had messed up. I was about to switch to a different bank. They need better training and more competent employees. I had seen the negative reviews and hoped they werent true, but I recommend going to another location. Youll save yourself time.
I ended up going to Sicklerville, where they were super helpful. No appointments were needed, and the process only took 20 minutes. The representative wasnt pushy and even offered me other financial services without forcing them on me, unlike the previous experience at Chase. To top it off, he followed up with a call to ensure everything went smoothly.

Reese _{on Google}

Feb 6th, 2024

Kept making excuses about why I couldn't open up a Chase account bc they're short staff and to make an appointment everytime I need to be seen. Now I don't know if I want to open up a chase account since it's inconvenient.
AFTWRWARDS,
I took a trip to the SICKLERVILLE location and had an amazing experience. Hospitality at its best. Got in and out within 30 minutes. My girl explained everything thoroughly and very professional. I loved it. If you want great service and someone that knows how to do their job properly, come to this location. You won't regret it!

Dyheim Watson _{on Google}

Jan 26th, 2024

Deposited a normal check through this branches ATM because it was after hours the ATM put a hold on the check after it was deposited. I contacted customer service and they informed that I should go to the branch where deposited and let them know the issue. I waited two days to see of anything changed, went to the branch where I deposited the check and even gave them proof that the check was cleared through the other bank. Where it's gets disrespectful is I give all this information to the Manger "Brian" and he says I will call you back next day comes no call back, two days later still no call back. I then call back and he is extremely rude to which I ask for his supervisor info that he refuse to give and said "you don't need it." I will be getting his supervisor information and filing a formal complaint. In addition to closing my account with Chase.

Kelly Wu _{on Google}

Jan 1st, 2024

I love this place. They are very friendly and helpful !

Melissa Kopa _{on Google}

Jul 16th, 2023

I just spoke to a representative on the phone today about my CD,I called the Glassboro branch directly. I missed her name, but it was a young lady with a beautiful accent. She went above and beyond to assist me, saved me a trip to the bank by assisting me by phone and her customer service skills were impeccable, so warm, friendly and courteous. Very rarely do I have the opportunity to speak with someone in the customer service Industry that is sooo friendly. Thank you to her for that interaction! I made sure to stay on the line and give you all 5s on the automated survey about your service, I hope chase rewards you for your service today!