Pep Boys

The customer service was amazing. I had my two front tires replaced. Just wished they had inflated the new tires and put the cap on it. Other than that, I am happy with the service provided. I will be back to replace the back ones in a couple of months.
Apr 11th, 2024

came in for a hazard tire warranty and Oz helped me and got it done in less than hour.
Apr 9th, 2024

Just wanted to share my experience to others. After leaving work late at night, I ran over a pothole in East Brunswick. In about 10 min, my tire almost became flat. My indicator lights was going on and I was scared! I drove over to Pep Boys and met a young man named "OZ". The shop was already closed but Oz was still working inside. After my request for help, OZ dropped everything and came out of the garage to help me! He immediately looked at the car (after work hours) and he showed me the damage done to my car. He also told me that he can take my car in now and he drew up a ticket so that my car can be looked at next morning. Honestly, I was very impressed with OZ because he told me that everything will be fine and explained what repairs need to be done. I was also impressed with his friendliness and extreme professionalism. He seemed genuinely concerned and i told him that "his mother raised him well". He exhibited courtesy and respect which is more than I expected. I left my car with him and took Uber to get back home at 9 pm. Anyway, the next morning, I spoke to Lewis who followed up with a call. Lewis was also a real professional who answered all my questions. He actually knew about the potholes that I ran over. Thank you to both OZ and Lewis for all your help! I really hope that Pep Boys recognizes your swift action in helping others. You both deserve a raise!!!!
Apr 8th, 2024

CUSTOMERS BEWARE! This location is a complete scam. I bought my car here a week ago to get my battery replaced. I waited 2 hours and when it was time to get the diagnostic of my car, the clerk informed me that the guy I saw when I arrived quoted me on the wrong battery. I went from $213 to $286 for a battery. I had a free battery install coupon so that took the price to $256. WHAT A RIP OFF AND POOR CUSTOMER SERVICE. To offer a price, and not honor it is a sham. Then they had a laundry list of things wrong with my car including needing my oil changed. I just got my oil changed 2 months ago and its fine. Then they said my axle needs to be replaced which was another lie. I told them to give me my keys back. I wasted 3 hours of my time and still have a battery needing to be replaced. I had AAA replace it the next day since it was dead and bought my car to my dealership on Saturday. They said NOTHING WAS WRONG WITH MY AXLE. My oil was also fine. I would never again go to this location. They will misquote you and lie about repairs that you dont need to meet their quota I guess or simply pocket it.
Apr 6th, 2024

East Brunswick Pep Boys is only a shell of itself. Providing just repair service you no longer need to visit this location. Had brake service done today. Arrived at 8:30 am and finally completed at 2:30 pm. When I was told they needed to get a part, didnt realize it was going to take 3 1/2 hours just for that. Then over 2 more hours to complete the job. Worst part is no communication what so ever. When I approached the desk after a couple hours to see if the work was complete I was asked if any one spoke to me because there was a major delaying in getting the parts. And even after the parts arrived no communication as to progress of the installation. When work was finally completed and I went to pay the person at the desk said youre still here, those parts came in a few hours ago. Too many alternates available to ever use Pep Boys again. Avoid this store and save yourself the aggravation.
Apr 5th, 2024