Mercedes-Benz of Cherry Hill is family owned and operated for over 30 years. Philadelphias premier choice for Mercedes-Benz Sales, Service, and Parts. Luxury facility, superior customer service, conveniently located in Cherry Hill NJ.
Q What is the phone number for Mercedes-Benz of Cherry Hill?
A The phone number for Mercedes-Benz of Cherry Hill is: 856-663-3200.
Q Where is Mercedes-Benz of Cherry Hill located?
A Mercedes-Benz of Cherry Hill is located at 2151 NJ-70, Cherry Hill, NJ 08002
Q What is the internet address for Mercedes-Benz of Cherry Hill?
A The website (URL) for Mercedes-Benz of Cherry Hill is: http://www.cherryhillmercedesbenz.com/?utm_source=Mercedes-Benz%20GMB&utm_medium=GMB&utm_campaign=Mercedes-Benz%20Home%20Page
Q How big is Mercedes-Benz of Cherry Hill?
A Mercedes-Benz of Cherry Hill employs approximately 20+ people.
Q What days are Mercedes-Benz of Cherry Hill open?
A Mercedes-Benz of Cherry Hill is open: Saturday: 9:00 AM - 5:00 PM Sunday: Closed Monday: 7:30 AM - 7:00 PM Tuesday: 7:30 AM - 7:00 PM Wednesday: 7:30 AM - 7:00 PM Thursday: 7:30 AM - 7:00 PM Friday: 7:30 AM - 6:00 PM
Q How is Mercedes-Benz of Cherry Hill rated?
A Mercedes-Benz of Cherry Hill has a 4.1 Star Rating from 1109 reviewers.
I brought my GLA in for a cylinder head malfunction. My service advisor is great but the general staff and manager are rude. I really don't prefer this dealership for service, as I've had a few less than stellar experiences. No one directs you to the service desk when I returned the loaner (with a full tank of gas). Most of the service staff ignores you unless you approach them. My advisor was absent on the day that I returned the loaner so I had to figure out who to approach when picking up my vehicle. It's very annoying that no one goes over the service diagnostic paperwork with you. It's just placed on the seat. I only loathe this because my car was in their hands for almost a month (waiting for the cylinder head) and I'd appreciate the courtesy of explaining to me what work was performed and answer any questions I had, regardless of the diagnostics on the paperwork. This must be the third time I've had a similar experience at this dealership, as I only come here for service. I never experienced this with BMW. More significantly, I brought the loaner key up to the service desk when returning the loaner vehicle and somehow my key was swapped with the loaner key. I was able to drive off with that key due to the black magnetic key that remains in the vehicle (I guess). Honest mistake. Moreover, it pissed me off when the general manager threatened to charge me $850 for the key the next morning when I told my service advisor I would return it the night before. I was delayed one day due to a serious family emergency, which consumed the entire day and prevented me from returning the key by closing. I did return it the following morning. I fully understand that you can be charged for not returning keys but it's absolutely unnecessary/unprofessional to threaten a customer with a charge when it was already communicated to service that (1) the fact that I even had their key was an honest mistake and it would be returned the following day, and (2) I had a elderly grandmother that had to be hospitalized for a serious fall, so I needed an extra day (day 2) to return the key. There was no distinction between my key and the loaner key (the key was identical and did not have a tag indicating that it belonged to the loaner), so I didn't know that I still had their key. Furthermore, I had no intention not to return the key; my family emergency was just more of a priority. Though the dealership is close to my home, I've just had a few too many difficult occasions with the dealership to continue with future service appointments and any future purchase with them. I'll gladly give my business to Ray Catena.
Dayna Walker on Google
If I could give this dealership 0 stars I would.
Had my son bring in my car for Service A. No tire rotation because the wheels are different size front and back. So oil change, tap off fluids, change wiper blades. Total 349.00. The problem is my son was on his way home and BOTH back tires lights came on saying pressure low. Way low.
So, I call Mercedes and speak with Service Manager since they should have never let air out of the back tires as there was no issue prior to bringing in my car. Well this guy, was an absolute joke. First tried saying that perhaps my son punctured both back tires when he left. NO YOU took too much air out of the tires. Then after I shot that absurd theory down, he moves onto well he doesnt know what condition my car was in when it was there. WHAT????
Instead of taking responsibility he continuously showed lack of professionalism and customer service. His blatant lack of caring and blas attitude is the main reason I will not do business or purchase my next vehicle from this location!
Zack Portner on Google
Just horrible customer service all around
Muhammad Davis on Google
MB of Cherry Hill needs a true OVERHAUL!! I was sitting here thinking about the mess I went through with them writing a complaint that is turning into a novel still in progress and going to Corporate for sure anyway they had my car for almost 4 weeks. Part hard to find .. that wasnt the problem etc! I actually talked to an employee about there loaner cars they LIE big time about them they have them lined up and look to keep at least 10 sitting there all the time.. actually quote was they funny about them cars they finally let me get one after the lies were running short and guess what a 2024 CLA250 about 2400 miles on it had it about 3 days couldnt get in it at did not recognize the key raining like all HHE** this day as well I meant HH by the way. Tech from dealer couldnt help had to get a tow driver to come out and he got me in the car but it chimed the whole way to dealer I was scared to turn it off now they send me a bill because the gas wasnt put in the car.. My service adviser was certainly not honest nor anyone there really she was very passive aggressive with her tone and lies (BP) they lie about car status if they test drive it.. again I have mercedes app I know if the car moves duhhhh gave me my car back at less than half tank can I charge u for gas like u did me?? If u have the chance stay far far away from this place they need to be closed down completely or at minimum everyone in there fired transferred etc. Brand Ambassador training needs to be held everyday starting at the top! Especially in service department my trunk was left a mess service advisor (BP) said its no way tech did this we only worked under your hooduhhh my mercedes me app told me the battery was CRITICALLY low at least 3 times while there how else did u get it going if not going to trunk to charge battery.. I didnt send it there a mess . Then she asked tech..humm he denied being in trunk but guess what right on the darn receipt it says disconnected battery posts also car play adapter disappeared magically too imagine that..one thing likely means another just saying. On a separate note all together went in there one day of many went to Teds desk he looked at us like what do u want.. I wont go further but he is a true problem I know Im not the only one he was rude as He** to. U dont like your job QUIT.The service advisor stopped communicating once I said its on the receipt imagine that. I actually think they do liar training as opposed to Mercedes Benz premier ambassador training at this location. I have owned 4 Mercedes and counting never had such a terrible experience at dealer or Indy shop. I wish I could have never went here at all! I will certainly NEVER GO back! Corporate there are issues at this place. It is not a cheap car I dont want cheap service..These cars arent cheap and the best service is expected not slick slimy lying like people heads come off Last two words Do Better!!!
Bridget Lugo on Google
This is the worst car service I have ever experienced. I brought my Mercedes to get maintenance work done and was never told about the long wait period. I sat in that customer lounge for 5 hours. It just ruined my whole day. No type of communication or update regarding my vehicle. I left there very emotional. Ted was my service guy, I was not treated right at this Mercedes Benz service center. Very very bad customer service!!!!!
