Bank of America (with Drive-thru ATM)

Very bad service, they refused to give me 'x' amount of money. Asking why he wanted my money. I gave him the answer to his question and he continued the insistence of the question where I needed it, it bothers me, because it is my money, I earned it by working. So they will ask me when I deposit it, how did it happen??? But when it comes to grabbing money, they don't say anything about giving it back if they make it difficult for you, as if it were borrowed. Seeing their lack of professionalism and lack of attention to clients, I finally decided to leave.
Mar 4th, 2024

The gentleman that helped me, Kevin, was so very nice. As was the assistant manager. Very professional, pleasant, and courteous. Highly recommend.
Nov 13th, 2023

24 hour ATM
Jul 26th, 2023

Ooooo! I get the picta! I get picta of beautiful American hostess so nice! Is beautiful blonde hair, no girl have blonde hair in the asia, noooooo! I sell a pic of Blondies feet on internet so crazy! "Five dolla a head," you get me!?! You get pic of photo of feet and five dolla a head is American IOU for is Blondie gonna be so bussssy and IOU They good anywhere is you go! On earth! Is Americaaaaaan! I go! Hiya! Sayanoraoooooooooaaaaaaaaaaarrrrrrrrrrgggggggghhhh!!! To white man so handsome in corona, Chief Joe Smokems sends his love again with smoke signal I am a big hairy man to share your puny whites mattress for hairy Chief Joe!
May 24th, 2023

One of the managers here, an African American (refused to give me his name- is an atrocious mess that handles the job by getting nasty with the customer, insulting them, and has the nerve to threaten in response to any situation. It is appalling how he seems to have no judgement of what is appropriate and what is not. He is supposed to be an example to other employees?? He does not respect the customers, how much business they do there, or even if they have a long history with the bank. I handed my payroll check and told him I do not want to deposit it now, I just want to find out how long it would to clear, then I would decide. I had Bill to pay that evening and I wanted to make sure the funds would be available that day to do it. If it would not be, though it may be inconvenient, I would have to drive further to do my deposit, and I was already pressed for time. He repeated back to me what I said, said o.k., and then instead deposited the check before coming back to me to say it will be available in two business days. It was a payroll check of a local NJ company. Why that be the case anyway? But I said I did not tell you to deposit, repeated everything I said before, and told him to reverse it and give me back MY paycheck not his check back. He blatantly and in a nasty manner literally refused to give me back my payroll check, then escalated instead of attempting to resolve the issue. He acted as though it was his living room, and he can say anything and do anything he wants to customers. So, not only was he disrespectful, but he had no concept of how to handle anything properly. This company needs to make some changes starting with him. I suggest either not doing your banking there or have your phone camera and recording app ready. If you have any problem (And I know others have and will) record it and send it with your complaint to corporate. That will help them to know who they need to eliminate.
Oct 29th, 2023