Eastern Propane & Oil

I recently needed to call Eastern propane to help me with a concern I had regarding my propane tanks. I received one of the most amazing assists I have ever had (with any vendor) from Rachel (Customer Service). As a manager of a customer care team myself, I just want to say how impressed and grateful I am to her for her outstanding skills, attitude, guidance and overall help. She was most delightful to work with and solved my every need and then some. Eastern propane has earned my business for as long as I need propane. Thank you, Rachel! You are appreciated!!
Mar 19th, 2024

Updated. From initially quite difficult customer service to being able to resolve the issue with management. Thank you to the manager for resolving the issue, I just wish it didnt take a couple of phone calls to get to the right person.
Feb 25th, 2024

Feb 12th, 2024

We recently had a service call with a very professional & efficient technician (Nicholas, I think). He resolved a longstanding problem, which both Rhymes & an independent provider could not resolve. I actually spent over $800 dollars prior to this service call without having the issue fixed (Boiler would come on & shut off within seconds throughout the day). The house never could get warm. Since Eadtern's visit, the 4 year old system has never worked this well. Thank you so much.
Jan 29th, 2024

Before Goodrich was sold I was on rotation. Welp just gotta delivery because apparently the rotation has stopped or I was forgotten about. Thanks for the house payment of a bill I just got.
Jan 29th, 2024