Regency Mortgage

Alyssa T. _{on Yelp}

Aug 13th, 2017

Such a horrible, nasty experience. We are experienced home buyers, so this was not our first go-around. (Multiple homes and multi-family properties) Everything was going well. We were given a wonderful rate, and we made it clear how happy we were with that rate and asked if we were locked in. We were told to sign a form and we would be all set. Well nope. About a week before closing they informed they said okay we are going to lock your rate in...it's now .275% more than it was before. Excuse me? First of all we made it clear months prior that we wanted to lock and were told we were all set. Secondly, WHY weren't we informed that the rates were going up? We were so upset. We spoke to our reps supervisor, manager, and it made its way to a corporate VP and EVERY step got worse. Everyone was nasty, smug, unprofessional. This VP straight up said "well my employee didn't give all the right info, you guys also didn't ask the right questions." WHAT! So nasty and unprofessional. We got a call from the VP saying that the rate doesn't even matter anymore, we can't close because the appraisal came back lower than we thought. It was two days before closing. Conveniently and suddenly the appraisal is the issue? So we had to let the rate issue go for now. Well two days later they said they did a drive by appraisal and it came in RIIIIIGHT at the price we offered. How perfect. And then they said if we continued about the rate after that then they wouldn't close. Nice. They got really rude to not only myself, my husband, and my realtor. One example was at closing, when a processor said "I'm getting really sick of dealing with this account" to my realtor. It's closing day, keep your nasty comments to yourself for 10 more minutes, you unprofessional, smug, horrible people. Costing us thousands and thousands of dollars and you can't even answer an email with tact. Save yourself a lot of stress, and a ton of money, and go elsewhere. Please.