PIC Home Pros

This is a poor excuse for a company. They ordered and installed the wrong windows and will not fix the situation. They subcontract everything out from the places they order to the people that install so Noone that worked on this works with them any longer. We keep calling and were told if we're unhappy we can sue them. Honestly with all these bad reviews maybe we can get a class action law suite going. We will be reporting them to the BBB. -James and Susan Salemi, Derry NH
Apr 6th, 2024

PIC Home Pros was responsive to my request to redo our master bath. Joseph Baird came over and spent all the time needed to view the site, measure things, work up an estimate. What I appreciated was his willingness to take all the time needed to fully answer the plethora of questions I had regarding everything. I never felt pressured or rushed and he listened to my vision of what I wanted and let me explore all the options I had for the job. Yhe space is very small and took some problem solving to get what I wanted. They are are also very quick to scheduke the work. And unlike the Murphy Brown situation, they come in like a swarm of bees and once starting will complete the job in 2 days, taking pictures of wach step as they go. Looking forward to finally having a master bath I can live with.
Mar 30th, 2024

I used PIC home pros for a new roof on my home. Raised some concerns about how the shingles on the hips were not layout down flat and was told they would flatten out in the heat of the summer. They didn't flatten out and started to crack but they addressed at no charge. The building permit was not filed with the town and I have been trying to follow up for months without so much as a call back.
Mar 26th, 2024

Both Tom Little and Mike Nazzaro were extremely professional. They listened to my every need and desire. Now I will have the bathroom of my dreams in a matter of days. I highly recommend PIC Home Pros for your bath flip!!
Mar 22nd, 2024

Worse customer service! No one will call me back. I keep getting the same response from the person answering the phone. No one is available and I will send them your message and someone will call you back shortly. What a joke! Then the proceed to ask me if I want a free estimate. That's another joke! I have already explained to you that I was having issues with the installation. I swear they are reading from a script as they all ask the same questions. DO NOT BUY FROM THEM! They start out great till there's a problem then they don't care. They take your money and run... Update 03/25/24: 20 minutes after posting this review someone called me back. She used the excuse that the person handling my issues was fired. She assured me that all my issues would be fixed. She also asked me to take down my review once everything was made right. Someone did come out and replaced my flip up drain with a pop up stopper. When he was asked if he was going to fix the other issues he said no he was only told to fix the tub. I immediately call and left a message. Amanda called me back at 8pm saying that she coaches a volleyball team that's why she wasn't in the office. She proceeded to ask me to send an email with all my problems and that she would address it in the morning. The next day I got an email saying that my warranty was completed. I emailed and asked why? Amanda said that they had to close it so that they could open a new one. Well that's the last I've heard from anyone. I tried calling and emailing with no response. It's been a week now and I'm still waiting. DO NOT USE THIS COMPANY!!!! Use them if you want shotty work done and you don't want your money.
Mar 22nd, 2024