Holiday Inn Express Keene, an IHG Hotel

Safety: Under construction, taped off with caution tape, barely any parking none of which was mentioned when booking. Expensive for the quality.
Apr 8th, 2024

Feb 23rd, 2024

I didn't stay here
Feb 15th, 2024

Okay so this place was under construction/renovation when we went. The staff are super friendly and the breakfast wasn't bad. However the room literally you walk in and there's a sink on your right and to the left is the tub and toilet in a separate little nook so basically your bathroom sink is out in the open. The bed was nice they had a couch and a coffee table and a nice TV and the fridge. Location is good. I probably won't stay again just because there are other hotels the same price that offer slightly more in the way of amenities/room comfort. My husband and I went there for a night away while my mom watched our son, I wanted to take a big tub and have a nice soak but didn't end up doing that because the bathroom wasn't conducive to it. It isn't a very good location right near basically downtown Keene and everything would want to be near as a tourist.
Feb 19th, 2024

Terrible experience! Half of our room had no power. The phones did not work! We were told the room had 2 queen beds but when we arrived they were full beds, so I had to sleep on the floor. The wall paper was peeling off and we couldn't adjust the room temperature from AC to heat in New England in December. The continental breakfast was the same you get at any hotel however the food was over cooked so I only had a cup of coffee which was actually the best part of our stay. Coffee was Green mountain coffee. The pool was heated and went from 3'-5'. The hotel staff was very polite and friendly however they refused to stop the cocaine party in the room next to ours. We had banging, screaming and drug use on the other side of the adjoining room. We ended our stay a day early and asked for a refund to which the general manager said he could only give us a 30% discount. Needless to say we will NOT be returning with our children EVER. Too bad too because we have reasons to revisit frequently but will not. Safety: Hotel staff did not care about guest safety. The general manager was more interested in walking around in is suite and accusing my husband of lying rather than asking drug users to leave. NOT a safe environment for children and families. We will not return!
Dec 15th, 2023