Chase Bank

Horrible service!!! I went in to request a debit card and watch as the lady typed away on the computer doing anything but order me a debit card. I waited over 2 weeks for a card that was never ordered. Wont be going back to this Chase again. Please hire new people who can actually do the job.
Feb 18th, 2024

I recently opened a checking account with Chase and couldn't be more impressed. Diego Maldonando, who assisted me through the process, provided exemplary service. Not only did he guide me through the account setup seamlessly, but he also took the time to thoroughly explain all the associated policies and fees.
Dec 3rd, 2023

Did Walmart buy Chase? This branch is closest to my house but one I use the least. Standing in line to do business with the teller, I'm told by another banker/teller in the lobby to be patient as the other teller window remains closed (only two booths). So, me and others are standing there as someone who can take care of our transactions is standing there watching us. First, not really comfortable with someone watching over me in line when I'm there to do business, as I've done for years without stealing too many pens and lollipops. Second, wouldn't it contribute to greater customer satisfaction if we didn't have to stand there while someone who could handle our transactions is watching us? "Well, the other booth can't handle your transaction." Is it broken? As a bank, can't you use some of that money you've collected in overdraft fees over the years to fix the equipment? You're certainly saving money on human resources with fewer tellers and bankers. I mean, as a tax payer, I know I helped lend Chase $25 billion in the 2000's. Where is all the money for customer services?
Oct 25th, 2023

Dependable
Jul 16th, 2023

Jun 12th, 2023