Discount Tire

Lucie Lattin _{on Google}

Mar 8th, 2024

Very helpful, friendly, great value. Great service!

Anne _{on Google}

Feb 29th, 2024

They are so kind and helpful. They are the best. Thank you so much

Katelyn Garcia _{on Google}

Mar 4th, 2024

They get two stars, because I *did* get a tire rotation. (At least, I have to assume I did. The questionable customer service and lack of knowledgeable employees does give me a bit of pause.) But the three employees I interacted with were rude, unhelpful, and did not complete my servicing as requested. I do NOT recommend this location.
There aren't many things this Discount Tire seems to be doing right.
The first employee I tried to check-in with for my rotation appointment was extremely confused when I tried to explain to him that I wanted my spare rotated in and that it would need to be mounted on the correct wheel. This is something I always have done with my rotations and have never once had any confusion. It's a pretty basic service. But he was so unclear on what I wanted that, after trying a handful of times to explain it to him, I just asked to check in with someone else. I was genuinely worried that they wouldn't complete the service correctly under his guidance.
I wait for another employee to come available who, as expected, did know what I was talking about. However, this location wanted to charge double what I normally pay for the mount/dismount fee to have the spare rotated in. (It's normally $22, and they were quoting me $50.) I asked if he could explain the difference maybe by comparing their itemization to the receipts from my past visits. He did not give me a satisfactory explanation; just something like "that's what we charge, I don't know why they undercharged the other times." Very unhelpful. (This man's name was Dave/David, and I see he's actually mentioned in other reviews for similar treatment of customers.)
Since he couldn't explain to me WHY I should be paying double, I opted for just the basic free rotation that comes with my warranty. I had a scheduled appointment, but because the check-in process took so long they didn't even have me on the docket until ~30min after my scheduled time despite my having showed up on time.
Then they told me it'd be at least an hour wait.
So I wait. The tech comes out to bring my key when they're done and tells me that if I experience some vibration it's due to caked mud "inside there" (no explanation as to what he meant) that they couldn't get off. I found this very odd, because I experienced no vibration issue BEFORE bringing it in??? He took me so off-guard by saying this that I didn't know how to respond, but I'm really kicking myself for not questioning this statement. It made me extremely uncomfortable with the job they did.
He also assured me that the tires were aired up as requested, which they were not.
They also didn't reset the TPMS, which is just a basic part of completing a tire rotation.
Between the poor customer service, the lack of knowledgeable employees, the long wait times even with a scheduled appointment, and the clear lack of attention to detail and servicing requests I'd say -- DO NOT COME TO THIS LOCATION.
In the case that someone from this location wants to reply to this review, rather than spending your time doing that please try to improve the conditions at your shop.