Shield Storage

As I was in the process of moving to a larger storage unit at Shield Storage, things got kinda mixed up. I was told my gate code would be the same...I came by the next day to move into the new unit but my gate code did not work. Fortunately, it wasn't quite 6:00 pm and Anjelica was still in the office. She stayed well past closing time to fix the problem for me. I received a new gate code and thanks to her perseverance, I was able to move my stuff that evening!
Mar 5th, 2024

Jan 30th, 2024

I've been renting here for almost a full year. Angelica, John and Kat are great. I can't say enough good things. Will recommend them to everyone.
Jan 21st, 2024

Nice storage facility. Great staff! Everyone is always nice, and eager to help. It is an older storage facility, but the customer service is stellar!
Jan 16th, 2024

Bait and switch. I've been with them for almost three years and every six to eight months they jacked up my rate. Twice by 11% and most recently by 23%. This is their standard playbook because they're betting most people aren't going to shop around, and move elsewhere. The only way you can avoid a rate hike in the first year is to pay up front for a whole year. But the other shady thing they do is even after spending over $8000 with them, because my credit card expired and I was late with one payment they charged me a late fee of $52. I've never been late on a payment until this one time. The thing that really irritated me is they didn't even tell me my card declined. It expired at the end of December, I didn't notice and so didn't update my auto pay. A bunch of subscription based businesses will email you in advance with a message like "your card is expiring soon". Even the ones that don't do that will email you immediately once the payment fails and give you a chance to rectify. They didn't do either of these things and instead waited 6 days until after the payment date and then emailed me a $52 late fee notice. I immediately called them, and after waiting 4 days for a response from management, they told me they would not be waiving their late fee. Well, thanks to this petty and short sighted approach I'll be taking my business elsewhere. It's just greed.
Feb 5th, 2024