Tiffany & Co.

The customer service was horrible at this location. Not a single sales associate asked if I needed help or even acknowledged that I was there. It doesnt take a lot to let a customer know you will be with them as soon as you can.
Nov 25th, 2023

I had a negative experience with a staff member who was snobby, judgmental and rude. After being a customer at this location for 10+ years, I returned hoping for a wedding band and engagement ring cleaning. This typically takes about 10 minutes and seemed do-able since the store was completely empty when I arrived. After sharing my request with the employee, her demeanor immediately changed knowing she wouldnt be making a sale and I was told I would need to wait an hour for service. When I asked if 30-45 minutes was possible the employee turned up her nose, raised her lip in disgust and shook her head without saying a word. I wouldve been fine with an Im sorry, we arent able to accommodate but the rude response was uncalled for. This is especially confusing as the online appointment for a cleaning only lasts 30 mins so it seems she was just not wanting to help. I contacted corporate customer service and they were shocked to hear what had happened and helped me to find another more professional location (highly recommend the Forum Shops). I also emailed the Fashion Show store directly to share my concerns and did not receive a response. Upon reading other reviews, it seems that I am not the only one who has experienced issues with cleanings and customer service. Its clear that they dont value client relationships and I will not be returning for future purchases.
Nov 23rd, 2023

I needed to pick up a gift and called a couple of times to confirm they had it in stock at this location. I called earlier in the week and Yelena did a great job of helping me out but I was unable to drop by at that time. Today Melvin helped me out on the phone and confirmed what I wanted was still in stock so I stopped by. At the store, Vivian showed me what was available, and completed my purchase. All the staff that helped me were very courteous, knowledgeable, and extremely friendly. Overall 10 out of 10!
Aug 30th, 2023

Always a pleasure working with the team at Tiffany & Co. thank you for another 5 star experience.
Aug 28th, 2023

Aug 22nd, 2023