Van Cleef & Arpels (Las Vegas - Wynn)

I havent shopped her personally, solely because the male clerks that are stationed at the entrance of the store make suggestive and demeaning comments towards women who walk by. So appalling.
Sep 30th, 2022

Maya and Cesar are very helpful! They assisted me and my sister even a few months after the transaction. They are awesome!
Sep 20th, 2022

Very nice and luxurious store. Cesar was very nice and showed me a few pieces. Unfortunately I wasnt able to purchase them, but maybe one day
Feb 23rd, 2022

Nov 26th, 2021

I felt super disappointed about VCA products and their customer service! My golden earrings turned red after using for about a month, so I contacted the customer service about this issue. They told me I could go any VCA boutique to solve the problem, then I went to the San Francisco one( I purchased it from Las Vegas Wynn). The San Francisco boutique was unfriendly, they let me wait for almost 4 hours until I could get in. After they heard my issue, they said they could just can help me to send it back to repair, but its better to contact where and whom I purchased it from, they might offer me more option to solve this issue since the earrings was still very new. Then I contacted the salesman in Las Vegas Wynn boutique where I purchased from, and she asked me to send back the earrings to them to review and give me a diagnosis. Unfortunately, after I sent it back, no more updates. She never contact me and told me whats the problem with the earrings, or what they would do with my earrings. After three weeks, and after my three text message, I only got a reply your earrings is back, will you be home @friday am? No one tell me whats wrong with my earrings and why the 18K gold would turned red with such high price! And I dont know what they have done with my earrings! Today when I was back home, I saw a fedex missing note, I felt very angry. They even didnt tell me what they finally done for my earrings and the tracking of the package that they sent back! I even email the customer service two days ago, but the same, no one answer! I also purchase a lot of luxury products from other brands such as LV, Cartier , but Ive never got this kind of problem and been treated like this. In a word, I felt very disappointed about your product and customer service.
Oct 28th, 2022