Metro by T-Mobile

2nd visit of the day and the woman talking for more than 1 hour with a man instead of serving me. Right now I'm going to another branch and I'm unsubscribing. It's so wasteful to want to fix something and it seems like they're doing you a favor. Hire people who want to work and not come to be CRAZY
Mar 25th, 2024

THIS STORE SELLS FAULTY PHONES Rude workers and company doesn't honor there return policy even for faulty phone the manager is the worse he did nothing about his rude employees trying to blame interior phone damage on me regardless of there not being 1 scratch on it
Mar 7th, 2024

Most illiterate, incompetent, and rudest employees. I'll rather pay more than to have to deal with these metro scums.
Feb 19th, 2024

Bernice is very friendly and helpful had exactly what we needed and went above a beyond to help find out additional information. She needs a raise for her Exceptional service
Jan 28th, 2024

Ya know, customer service has become non-existent at most places, but we came to this Metro PCS on 01/20/2024 to price some phones, not even serious about buying them. Bernice was such a sweetheart and worked her tail off to get us answers. If she didn't know the answer, she looked it up instead of guessing. Because of her strong work ethic, we felt that her responses were trustable enough for us to buy $1200 worth of phones right then and there. Bernice was quick with the long process of activating everything and even double checked that I got her the right account number from Verizon because it didn't look right to her. I haven't been treated SO WELL in a very long time. I hope her manager sees this and recognizes what an outstanding employee he/she has. We are enjoying our two new Samsung S23 FEs now and the upgrade was worth every penny. Thank you Bernice! And good luck with your baby that's on the way. She's gonna have a GREAT mommy!
Jan 25th, 2024