Top Auto Performance LV

Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Chamber Rating

4.8 - (67 reviews)
62
1
1
0
3
Read Our 67 Reviews

Chamber Rating

4.8 - (67 reviews)
62
1
1
0
3
  • F B


    Apr 2nd, 2024

  • Aj Singh

    The shop is clean. The owner, Ed, has been helpful. Gave me a great deal. The mechanic knows his stuff. Very friendly and knowledgeable. I had my friend come here who is older and a widow. They helped get her car to the shop. Even gave her a ride to work. The staff treated her with respect. Another shop quoted her over three times the cost she paid here. Which is a problem with a lone woman taking her car into a shop. As a single mother, this was a great comfort.
    Mar 28th, 2024

  • Masai J (Black0Cloak)

    Great service!
    Mar 28th, 2024

  • Mikolaj Kopacz

    Nightmare experience. People should avoid Jaime and this shop like the plague. Absolutely non existent communication, the guy will blow you off and always have an excuse. I had unfortunately come across this so called mechanic by way of recommendation of friends who used to own this place and since sold it. New owners and Jaime being the new shop lead. The guys a joke. I brought him my Mitsubishi Evolution X for a clutch replacement. For 9 weeks, Jaime avoided my calls and gave me excuse after excuse about why my car wasn't finished, let alone making progress. In fact went to visit a few times in person only to see my car that's been sitting at his shop for two months, untouched and he's working on some new customers car. (Something like an oil change, thats basically all he's capable of). He truly only got to work on my car after i reasonably reached out saying if i cant get ny car back soon id need to take legal action. And after finally 9 weeks of waiting, being charged for excessive fluids Jaime had to use because he had to do, re-do, and retry a third time..After TEN weeks, I finally have my car back in a WORSE condition than when it went in. No boost, service transmission lights, and excessive noise coming from under the car I've yet been able to pinpoint because of the HOWLER of a job Jaime rushed out. Now I've got hundreds if not thousands of costs in repairs now because I let this guy work on my car. Don't make my mistake. Don't let this clown touch your car and go somewhere else.
    Feb 10th, 2024

  • nothingfacelv

    Horrible experience. Jaime always had a reason why he didn't call back. Mentioned phone lines, new ownership. Even after verifying new number, he never called back. Can't trust a place that doesn't communicate. He led me on for a week and a half telling me he's almost ready to accept a vehicle. Did not feel comfortable dropping off a vehicle when no communication is present.
    Jan 21st, 2024

Read Our 67 Reviews

About
Top Auto Performance LV

Top Auto Performance LV is located at 4815 W Russell Rd #4d in Las Vegas, Nevada 89118. Top Auto Performance LV can be contacted via phone at 702-235-4361 for pricing, hours and directions.

Contact Info

  •   702-235-4361

Questions & Answers

Q What is the phone number for Top Auto Performance LV?

A The phone number for Top Auto Performance LV is: 702-235-4361.


Q Where is Top Auto Performance LV located?

A Top Auto Performance LV is located at 4815 W Russell Rd #4d, Las Vegas, NV 89118


Q What days are Top Auto Performance LV open?

A Top Auto Performance LV is open:
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM


Q How is Top Auto Performance LV rated?

A Top Auto Performance LV has a 4.8 Star Rating from 67 reviewers.

Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Ratings and Reviews
Top Auto Performance LV

Overall Rating

Overall Rating
( 67 Reviews )
62
1
1
0
3
Write a Review

F B on Google

image


Aj Singh on Google

image The shop is clean. The owner, Ed, has been helpful. Gave me a great deal. The mechanic knows his stuff. Very friendly and knowledgeable. I had my friend come here who is older and a widow. They helped get her car to the shop. Even gave her a ride to work. The staff treated her with respect. Another shop quoted her over three times the cost she paid here. Which is a problem with a lone woman taking her car into a shop. As a single mother, this was a great comfort.


Masai J (Black0Cloak) on Google

image Great service!


Mikolaj Kopacz on Google

image Nightmare experience. People should avoid Jaime and this shop like the plague. Absolutely non existent communication, the guy will blow you off and always have an excuse. I had unfortunately come across this so called mechanic by way of recommendation of friends who used to own this place and since sold it. New owners and Jaime being the new shop lead. The guys a joke. I brought him my Mitsubishi Evolution X for a clutch replacement. For 9 weeks, Jaime avoided my calls and gave me excuse after excuse about why my car wasn't finished, let alone making progress. In fact went to visit a few times in person only to see my car that's been sitting at his shop for two months, untouched and he's working on some new customers car. (Something like an oil change, thats basically all he's capable of). He truly only got to work on my car after i reasonably reached out saying if i cant get ny car back soon id need to take legal action. And after finally 9 weeks of waiting, being charged for excessive fluids Jaime had to use because he had to do, re-do, and retry a third time..After TEN weeks, I finally have my car back in a WORSE condition than when it went in. No boost, service transmission lights, and excessive noise coming from under the car I've yet been able to pinpoint because of the HOWLER of a job Jaime rushed out. Now I've got hundreds if not thousands of costs in repairs now because I let this guy work on my car.
Don't make my mistake. Don't let this clown touch your car and go somewhere else.

Business Response on Google Mar 12th, 2024
Hi Mikolaj, Please accept my sincerest apologies for your experience here. I did not realize that there were such discrepancies our customers were dealing with. It goes against our commitment to customer service. The fact is we have had deficient management in the past. And this is why I, as the owner, am now present to manage and lead in accountability. I hope and look forward to winning your business back with our renewed pledge to customer service, better warranties, fast turnarounds, better communication, and returning customer discounts. We are available to hear you out and help you out in the future should you choose to go with us. Thank you for your feedback, it means a lot to our commitment in providing a better future experience to all our customers.

nothingfacelv on Google

image Horrible experience. Jaime always had a reason why he didn't call back. Mentioned phone lines, new ownership. Even after verifying new number, he never called back. Can't trust a place that doesn't communicate. He led me on for a week and a half telling me he's almost ready to accept a vehicle. Did not feel comfortable dropping off a vehicle when no communication is present.

Business Response on Google Mar 18th, 2024
Hello and thank you for the feedback. I am the owner, Ed. I am extending an apology for the lack of communication you experienced with our shop. This is not how we conduct business, as our customers are our only priority. To ensure that this is not repeated, we have improved our communication ability. This includes direct website and google messages, social media messages, shop software integrated email, a dedicated office phone line, and a mobile phone that receives text messages. Again, I’m sorry for your experience, but your concerns have helped me improve our commitment to customer service. Should you ever decide to let us regain your confidence in us, please reach out to me directly. (702) 235-4361. Thanks again. – Ed M., owner.

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Overall Rating

Overall Rating
( 67 Reviews )
62
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