Travelodge by Wyndham Elko NV

meadow braun _{on Google}

Mar 9th, 2024

We had to move our room three times one because the lights didnt work in the first room, second our door didnt lock when we left. Rooms were horrendous, dirty blankets, used soaps in the shower, etc. The WiFi doesnt work. Customer service was good though.

Virginia Luesse _{on Google}

Feb 29th, 2024

The manager accused of smoking in the room which we never did. The "cleaning fee" was taken out of our account. And the final disrespectful thing the manager did was call us liars and hung up. I take back my 5 stars and now it's about 1.5. Oh yeah, we are 2 elderly women, 63 and 69

Morgan Shields _{on Google}

Feb 21st, 2024

Wi-Fi was so bad. Needed it badly for work and travel lodge did not deliver

JP _{on Google}

Feb 23rd, 2024

Horrible experience. First off, housekeeping will clean your room every other day (at best), and they are not thoroughly cleaned either. My first impression of this motel (Ive stayed here on two separate occasions for a total of 16 days) was a gentleman and his wife requesting to cancel their reservation, obviously because they had seen the quality of their room upon arrival and did not wish to spend an evening there.
The real kicker of this is the scam that they ran on me (after I had already checked out, left town and returned home). I was charged $250 to my card on file. When I called to inquire about this, I was told that it was for Smoking And Drug Use, which was odd: I dont smoke, I dont use drugs (or even drink alcohol) and had no visitors to the room. I called the motel, and the front desk agent had no actual insight into the situation, but told me that the manager would be in the following day and that I could speak with her. Fair enough.
I called the following day. Different front desk agent who also cannot lend any insight into the situation. Manager wasnt there but would be in two days later. Okay.
Third times a charm: I make contact with the manager (name: Heather) on the third attempt, and give her my information. She said that drug paraphernalia was found in the drawer of the nightstand (which I didnt once open during my stay). She did not give any specific details as to what this paraphernalia was, nor offered to provide the (supposed) photos of the (supposed) paraphernalia that had been found. When I told her that I did not once utilize or even open that drawer, she insisted that I must have (Im pretty sure that you would have opened all the drawers in your stay). She then told me she was sorry that I got caught, and that my legal signature for the room was binding and that I was responsible for the charge. Whatever: she can take it up with the credit card company.
From what I have heard from both locals and read online, this is a common scam, and visitors should (preferably not stay here) thoroughly inspect and document the condition of their room before checking out (and every time that you do leave the room). Read reviews of this motel and the attached Super 8: you will find many accounts of dirty, uncleaned rooms and drug paraphernalia found in them by guests. I wish I had before trusting these folks with my credit card information.
Do yourself a favor and spare yourself a massive headache by not ever staying here.