CenturyLink

The cant get a guy out here and it has been 3 days
Mar 7th, 2024

I wake alerted by my dogs barking like crazy at the back door. There were two men with what looked like rope (I thought they were trimming the tree in my yard and possibly hired by the neighbor) I asked who they were and they had a very heavy Russian? accent, replied we working. I asked who hired them, replied with Century Link. I asked how did they get into my yard. Replied fiberoptic. I asked again how they got into the yard. Did they jump my fence. They replied they went through my gate. I have been trying for 33 minutes to speak with a customer service representative and I get hung up on. This is the most unprofessional company I've ever seen.
Feb 19th, 2024

We were in the process of moving to a new house, and scheduled them to set up internet at our house. Told me theyd be here between 8:00-12, but the tech got there at 3pm. Then, when he got there, he told me he wouldnt suggest this internet for me because it wouldnt meet my needs. I definitely wasnt mad at his honesty, but Im so pissed that I wasted an entire day waiting around when they could have called me/emailed me with this info. Absolutely ridiculous.
Feb 11th, 2024

I wish I could give this company 0 stars. We moved into our house late February, and the soonest they could get wifi installed was APRIL 9th. We somehow got our dates pushed up to this week (after calling every single day), and the time estimate they gave us was 8-5pm. My fianc and I both work, so we called to get a more accurate time. After waiting 30 minutes on the phone to even talk to an actual human, they told me that there was no way of getting a closer estimate, as the technicians basically do whatever they want until they reach your property to install the wifi. This is hands down the worst experience I have ever had with a company. Save your money and choose COX, even with their limited data. It isnt worth the stress of dealing with this joke of a company.
Mar 24th, 2024

Picked up century link due to Cox Communications price gauging. Ended up saving over $75 a month. I've only had Century Link a few days now. but it has been flawless.
Dec 13th, 2023