Dollar Car Rental - Omaha - Eppley Airfield

The dollar car rental was soooo dirty and nasty outside as well as the inside was not clean at all!!! Well never rent from this company ever again!!!
Mar 9th, 2024

I called two days ago and made a reservation. After 24 hours, I still had not recieved a confirmation email, so I called back to make sure I had a reservation. After 12 failed calls, over two days, I finally got an answer and was asked to go on hold. It now has been 25 minutes on hold. Either they have employees who are over worked or simply do not care. Either way, if and when they do answer, I plan to cancel and NEVER use them again, EVER. (28 minutes and counting.) (Yep, 40 minutes on hold, so I guess i will be a "no show" just like them.)
Aug 28th, 2023

I recently rented a Kia Rio from Dollar Rent A Car in Omaha. The process went smoothly and the customer service agent was friendly enough. When renting the car, she asked if I would like to have them refill the car for me since they only charge $2.99 per gallon for gas. I declined their offer since it was against my work policy. After I got my receipt, I saw that I was not charged for gas, which is fine, but the agent failed to tell me that on top of the $2.99 per gallon of gas, it would have also been a $9.99 per gallon refueling charge. So had I not filled up myself on the way back, I would have been charged essentially $12.98 per gallon. They did not mention the refueling charge, which is completely misleading and deceptive. Also, when I rented the car, I reserved one with unlimited mileage, but the agent tried to tell me I could only drive 200 miles. I told her that it should have been unlimited and she told me that's fine as long as I kept the car in the states bordering Nebraska - not sure why that matters. Second, the car I had was not in good shape. It had roughly 65,000 miles, which is fine...but the suspension on the car was pretty much shot, the windshield wipers only streaked up the window, and the sunglasses holder kept falling down in front of my rear view mirror. I mentioned these issues with the car to the person when I checked it back in and she just shrugged her shoulders and said "ok". I'm guessing nothing will be done. Dollar was the cheapest, but cheaper is not always better.
Oct 6th, 2023

Car was clean, checkin and out was quick. It was reserved through a corporate account so i cant speak to the price issues others had
Jul 11th, 2023

They closed before our flight landed, and that almost left us stranded even though we had a reservation. All of the other rental car agencies were either closed or couldn't/wouldn't help us! If it wasn't for AVIS we would have had to sleep in the airport all night! AVIS was a great help, have wonderful staff, and great/clean cars!!!
Jun 26th, 2023