Sears Appliance Repair

Very personable & efficient.
Feb 23rd, 2024

Jan 30th, 2024

Jan 21st, 2024

Very professional!
Jan 19th, 2024

We've been trying to get our washer fixed for close to 6 weeks. While the technician was able to get it fixed this trip, which is the only reason this is 2 stars and not 1, it was after multiple calls to sears appliance and getting bounced between departments with the ultimate answer being "sucks to suck." The first time they came out, they looked at the washing machine for a grand whopping total of 5 seconds before ordering a part and leaving. Once the part arrived, the technician came back and determined that the part was wrong (also broken), and ordered the correct part. Then that part arrived and the technician was scheduled again. A week later, they were scheduled to come out and cancelled at the last second. When I contacted sears customer service they said they would give us a "priority" call, which boiled down to the technician coming out at the time that they rescheduled to originally. So much for priority. I sat and waited for the tech this time around and we kept getting moved down the list. Finally, after contacting sears for the 4th time, the tech arrived and installed the part. He left with a "hope this works, but I'm about 20% confident that it will because this part won't fix the original issue." Granted, it did work - but this entire experience is just proof and reasons why Sears went bankrupt to begin with. Unfortunately this is who our home warranty people put us with, and I hate the fact that we went through 6 weeks of absolute crap in order to finally get our washing machine back up and running. Like I said, the fact that I am happy to have a working washing machine again is the only reason that this is a 2 star and not a 1 star.
Feb 16th, 2024