Village Pointe Toyota Service

Charged for service not agreed to with oil change. Car was not washed or vacuumed
Mar 2nd, 2024

Service is great here, just a bit pricier unless you have opted for a care/maintenance plan.
Sep 9th, 2023

Apr 7th, 2023

Edited: while I appreciate the response to my review, it would be more effective if the number they gave me didn't send me to a full voicemail box. I've tried calling twice and both times no one picked up and it wouldn't let me leave a message. Abysmal service!!!!! Original: I got an oil change here on Saturday, June 10. They also changed the enginee air filter. prior to this, the last time ANYONE even lifted the hood of the car was when I brought it here the last time for an oil change. On Monday, my check engine light came on as well as the stability control/traction warning light. I called the shop and they said it was safe to bring it in as long as the lights were not flashing. On the way in, my car flatlined on a busy road. I had low/no power steering and no power. I managed to guide it onto the shoulder, but then had to call a tow truck to get it to the shop. When they looked at it, they found that the engine air intake line was loose and the clamp had been moved. I had them show me how they change the engine filter and it very clearly showed the line moving. However, they absolutely refuse to acknowledge that they caused the damage and are refusing to reimburse me for towing fees. I talked to the manager and he said they would "work" with me and my insurance company, but that is going on two weeks ago and I've heard nothing. I am absolutely disgusted by their level of service and their ridiculous insistance that this is just a "coincidence". I will NEVER bring my car back. Services: Air & cabin filter replacement, General repairs & maintenance
Jun 16th, 2023

Zero starstook our truck in to get an oil change. Pick the truck up and get onto dodge expressway and realize the driver side mirror is broken. When we stoped to look at it we could obviously see that somebody in the service department had smacked the mirror on a wall. We tried calling the service department that day and could not get anyone to answer a phone. We decided to send an email. We got a response from Kyle Newsom saying they would look at it when we had to bring the truck back in 2 days later as they did not have a part on hand from the first service. Ok.first nobody acknowledged responsibility, no sorry. As a matter of fact they made it seem as if we were at fault. So they take the truck back for service and come back out 2 hrs later. We try the mirror and its not working properly. We get Kyle and another employee to take a look..they say that the mirror motor is out. Caused by us holding the directional button downsay what? They tell us $700 to fix. What a joke!!! So if you like getting your vehicle back all jacked up this is your place!!! Service: General repairs & maintenance
Apr 10th, 2023