Don "K" Whitefish

I recently purchased a new truck from Don K in Whitefish, Montana, and unfortunately, my experience with their service department has been some of the worst that I have ever experienced. Despite bringing the truck in for several service appointments, I found the service to be disorganized and lacking in attention to detail. On multiple occasions, they seemed confused about what work had been completed on my truck due to poor record-keeping. Moreover, I specifically requested routine maintenance tasks such as tire rotation and fluid checks since I am doing a lot of hauling with the truck. I was told during my last visit that I needed new tires after just six months and 10,000 miles of ownership. This inconsistency was frustrating, especially considering that during a prior visit, the service representative assured me that the tires were in good condition. Ultimately, I opted to have the tire replacement done elsewhere, at Les Schwab, due to the lack of confidence I now have with this dealership and their service department. While Don K has acknowledged their shortcomings and apologized for the poor service, it's disappointing to encounter such issues with a dealership. They have mentioned working on replacing staff and hiring new personnel to address these problems, which is a step in the right direction. However, as a customer, I expect a higher level of care and professionalism when it comes to servicing my vehicle. Overall, my experience with Don K has been disappointing and unacceptable.
Apr 1st, 2024

Apr 1st, 2024

I have been servicing my 3 Subarus for about 15 years here. Ioved convinience and quality of work that I received. Sad to say but it is time to change most probably. First it stopped working on Saturdays, then cars are not washed after service any more, then appointment needed for oil change, now punch cards are canceled. And today I was told that credit card payments are charged now 3% more. What will be the next "improvement"? People that work here in Subaru services are very nice, but almost every time I come to change oil I find new faces...
Mar 26th, 2024

On 1/25/24 I totaled my 2011 GMC Terrain. I was devastated. My husband gave her to me for my birthday in 2011 - she was my first "big girl car" - I had always driven small cars and the Terrain made me feel grown up and capable. Losing her was like losing a family member and I was definitely not in a new car mood. However, because of health problems, I needed a car for appts, etc. We decided to look at Subarus because of their safety records, their resale value and their support of charitable activities. So we went and we were blessed by having an exceptional sales person - Amanda Thomas. She was knowledgeable, personable and a pleasure to work with - she made it easy. She educated us on Subarus and their value. We went for a test drive - my husband driving because of my injury when I wrecked my Terrain - he loved it! She made the whole experience pleasurable - an adventure into the world of Subaru and I fell in love with small cars again. She insured a seamless transition between us and the finance folks, she made sure the car was clean and ready to go when we closed the deal. She turned a very sad situation into a positive experience. I would advise any of my friends and family to go by Don K and meet Amanda. She will literally take you for a ride. Then you will "almost" enjoy giving your money to her because you know that you're getting value that will last a long time. Thank you Amanda for being sympathetic, empathetic and making me feel positive about my purchase. Oh yeah, her name is Charli Subaru!!!!
Mar 8th, 2024

Our fastest and friendliest car buying experience ever. We were coming in from out of state, but Szymon and Jason helped us prepare over the phone, then took care of the test drive and signing in record time. Even better than we hoped!
Mar 7th, 2024