The Home Depot

Excellent customer service at the check out. I was very pleased with the assistance.
Apr 8th, 2024

Apr 5th, 2024

Zero efforts by a single employee to help or even approach me...so I left!
Apr 4th, 2024

Apr 4th, 2024

I was a very loyal home depot customer until last week. My store is literally a stones throw away, so I always buy my supplies at Home Depot. Last Tuesday night, I went there looking for aluminum rivets for a project I'm building for a customer. It was about 7pm and the store was not busy at all. My daughter and I walked around for about 35 minutes and asked for assistance from 9 different associates. We were ignored by all of the associates we approached. In two instances, associates were joking around and talking. When we came over and said, "Excuse me," they promptly walked away. I felt really embarrassed, like I was a total scumbag not worth talking to. My 11 year old daughter and I were joking about how we are only invisible in Home Depot. I even asked the gal at empty self check out, and she ignored me to chat with another associate. The way we were ignored, its no wonder I see videos of people taking whatever they want with no one stopping them at Home Depot. I run a customer service based business, and if any of my people ignored our customers like that, I would promptly fire them. When I finally gave up and went to the parking lot to call the store and see if they had rivets, the associate I called said," I don't know what aluminum ribbets are." I went to lowes, and the first associate we saw at the door said hi and asked if we needed help finding something. I told her we needed aluminum rivets, and she took us right to them in asile 6. We were in and out in five minutes. My company will no longer be using Home Depot products anymore because of how we were flat out ignored by the associates. That's a bummer because I really like Home Depot and the products they offer and have been a very loyal customer for 10 years now. I've used Home Depot products in so much construction work and in building our store. Even though it's a bit more inconvenient to get to lowes or Ace Hardware, I know that I won't have my time wasted and be embarrassed by being ignored like that again.
Mar 31st, 2024