Unnerstall and Unnerstall, CPA, PC

Great people, service and fair prices. They are great.
May 26th, 2021

I have been a customer for many years , always great service
Mar 2nd, 2021

Feb 24th, 2021

Best tax people and accountants. So easy to work with. They go above and beyond expectations
Mar 3rd, 2020

This company has proved itself to be not only incapable of listening to a clients needs/ concerns, but also to charge more than double what other CPA's have quoted for similar services. My former CPA took a job with a firm that would no longer allow her to service her customers that she was handling on her own time, so I had to find a new firm. My former CPA walked me thru the more complicated aspects of my taxes (I am a sales rep that has an office in home and used my vehicle to travel extensively for work, so it is not a simple 1040ez filing). My wife (we were newly married at the time) had used U & U for 10+ years and was happy with them. I went in to give them our info and go over my previous years (I brought 2 previous years with me to this meeting). First strike: They have non tax preparers collect the w-2s and info, and take any notes on your changes or concerns. These notes were never seen or referenced again. They called back after a few weeks and I went in to collect them, but I knew from the refund amounts that something was WAY off. They had completely omitted 2 deductions and told me that I was wrong about writing off my mileage deduction. I tried to discuss this with the new person that I was talking to, but she had NO IDEA about anything she was talking about. She quickly disappeared to bring back an actual CPA who also told me I was wrong until I pulled up the IRS's website and showed her the process. They took back the returns to redo them, and called back in a week. This time they had screwed up the mileage again, and again I had to retrain the CPA how to do her job. I got them back the third time and went to pay for them, and it was 4 times more than my previous provider. I called around to other CPA's in the area and all were less expensive, most quoting me around half as much as we were being billed. I demanded to talk to a partner and got a call back fairly quickly. He (Steve? It was last year and I don't recall his name) told me that was the amount. I told him that I should bill him for training his staff how to deduct mileage, and he laughed and hung up. I payed the exorbitant sum and will do everything I can to keep people from making the same mistake I did. RUN AWAY FROM THIS COMPANY. They are incompetent, arrogant, and overpriced.
Oct 28th, 2019