St. Peters Oral and Maxillofacial Surgery

Dr . Kincaid and his staff were so great. I was super nervous but they made sure I was comfortable and Dr Kincaid was also very thorough before my procedure and made sure I had a clear understanding of everything.
Feb 29th, 2024

Don't go to Dr. R Webber. My mom had an upper back tooth extracted today, and the bleeding wouldn't stop, for hours. She followed instructions on the discharge sheet to a T. She called him and told him what was going on, and he said, "You must've done something wrong since you left, and dislodged the clot. I told you to take the gauze out after 30 minutes!" *The discharge sheet CLEARLY says to take it out after 1 hour, I wish I could upload a photo He told her there was nothing he could do for her. We ended up taking my mom to the ER where the nurse saw that an untied stitch was hanging out of my mom's mouth and dangling by her chin. He completely missed tying off a stitch so her wound was opened, and she bled for hours. Instead of taking any responsibility, or showing any type of concern for his patient, he litteraly tried to gaslight my mom, telling her it was her fault, and she just "sounded like she wanted someone to be mad at". Which after reading some of these reviews, I'm guessing is is go to phrase. I'm sure he is a skilled surgeon, it's too bad his ego prohibits him from practicing good medicine. **UPDATE*** The day after my mom was home from the ER, Dr. Webber called my mom, not to check on his patient like one might think a doctor would do, but to question my mom as to why she went to the ER, and to go off on her for "clearly being a problem patient with many health issues, who must've been acting hysterical to to go the ER." Soo, during the surgery Dr. Webber noticed my mom was bleeding more than usual and he said, "Wow, you're really bleeding , I'm going to have to use 4 stitches instead of 2." Let me tell you that the doctors and nurses who encountered her at the ER, immediately saw how much she was bleeding, and did everything they could to help her. My mom went through 4 trashbags of gauze there. She bled moderate - heavy from 1:30pm to about 8:30pm. Before leaving the ER, they instructed her to check in with Dr. Webber the following day, BUT then they said, "We all wouldn't blame you if you never wanted to see him again though." I could write a whole other chapter about what all he said to her on the phone call, but I'll leave it here. If you are taking the time to read this, please go to the other negative reviews, as I believe them to be consistent with his character, or at least the version of him we were unfortunate enought to meet.
Jan 20th, 2024

Needed an oral surgeon over Christmas holiday Dr Hawkins was able to see me. He was very kind and worked with my schedule. He was excellent with the procedure and I am healing nicely. I would recommend him to anyone
Jan 15th, 2024

Dr. Carn and team went above and beyond to help treat a dental trauma injury that I suffered. Multiple places failed to diagnose my injury, but finally my actual dentist did and referred me here. Their schedule was completely full, but the team graciously squeezed me in the day my injury was diagnosed and began treatment.
Oct 14th, 2023

The actual doctors and assistants were very thorough with explaining the procedure risks, chances of bumps on the road to recovery and home care. They were very kind and considerate and I can't thank you enough because I was really nervous. I don't really have any kind things to say about the people in the front desk. It took me three months to get this appointment. It wasn't only booked out three months but I had to call multiple times, left several voicemails that were never followed up with and replied to the automated texts that offer you the option to message them there for quicker or at least an alternative means of getting in contact with them. Once I did I couldn't ask any questions about being prepared for the appointment because it was like me calling to get this appointment was the biggest inconvenience and waste of time. Every question she asked was so rushed. I was cut off and talked over. You know how it is when people are rude and rushing you off the line. I get places get busy but this was odd to me because I wasn't just taking my time on the phone, she clearly had something to do or something not right with her day so I just tried to keep up. Also, nothing in terms of you being prepared for this appointment is ever explained over the phone. They expect you to show up and sign off to what is expected of you and then they act surprised and insulted when you aren't prepared. Make it better for everyone and do your due diligence over the phone when these appointments are booked months in advance (I also tried calling back for this information and again, no answer.) Lastly, I got there late. My reason was beyond my control, but I tried calling in advance, but no answer so I texted, no answer. Then I got a call once I was in the building and profusely apologized. The woman was dismissive and didn't care then slammed the glass door in my face and started letting completely loose and talking horribly of me like I couldn't hear. The glass isn't sound proof and it's an empty waiting room... I work in hospitality on a low level and people show up late, but it's everyone's understanding that things happen. We just want to make the best of people's day and roll with the punches and honestly my mental state became much better when I approached bumps in my day positively with the intent of things going well because then I can let it go and I don't need to be bitter and project anger or frustration out on people because everyone won and got a happy ending. Why am I in an office paying hundreds on a medical procedure and this is my experience? I can't even afford rent at my job and despite rude and unkind words and behavior from people I still roll with it and be kind and win them back over because that's miles more productive and it's my job. If you are the first face people see when they walk in why would you be so cold and bothered to talk to someone. I was a little scared to be worked on because of my first impression of this place. I didn't want to write everyone off that way and honestly once the doctors spoke with me and we got the procedure going I felt a lot more confident about going into this. I want to say it wasn't everyone behind the desk that was like this. I'm not naming names either because I don't believe in one bad experience ruining one's work life especially when money means everything to everyone at this time but I think productive revision needs to happen with communication and basic manners of the front desk. I've been treated better by 16 year olds working a McDonald's and it really sucked getting treated this way and I really hope this was just my own little losing streak of misfortune with this office. Overall this is a great place to get worked on. Getting your teeth sawed into, split open and removed is a scary procedure and there wasn't a point where I felt unsafe or uncared for. They even made sure I would be safe getting home. Tricky as it is I feel confident about DIY home care and this is a great place to get worked on. The first impression might just be a bit misleading.
Mar 5th, 2024