Papa Johns Pizza

The general manager at Papa John's Kent is outstanding! He went above and beyond to fix an issue with my order. Great customer service and professionalism make this my go-to Papa John's location.
Apr 3rd, 2024

I drove to the store to pick up my order. The guy at the counter asked my name. I gave it to him. I was told they didnt have an order for that name. I figured I called the wrong store. Unfortunately I left my phone at home. So I drove back home to get the phone and found out that I was at the right store. So I had to go back to that store and tell them my name again. They had my last name correct, but instead of Chad , they had it as Chen. Which is close enough that he should have caught it the first time I was there. So I finally got the food home to find out they forgot a topping in the pizza, but were still charged for it. These are lazy mistakes that shouldnt happen.
Mar 28th, 2024

Pizza was barely cut. The toppings were all in one spot, and the guy making the pizza said he was in no rush he gets paid by the hour.
Mar 25th, 2024

They're always forgetting something. Not super friendly. I think we're done with this place. They are very consistent at being well below average.
Mar 21st, 2024

Fast food pizza is a 5-star for taste and quality. I don't agree with all 7+ workers not having any gloves or hair coverings while handling the food (from prepping dough, applying toppings, cooking, boxing, etc). I even watched a worker handling the dough scratch his greasy, sweaty hair multiple times while waiting on my food. When I asked why no one had gloves on and pointed out the employee touching their hair, I was told, "It's their protocol" and that "the oven gets really hot." This has been the "protocol" I've seen on more than one occasion. Kid-friendliness: Extremely small lobby, not much room to bring anyone extra in with you, but you could if you needed to! Wheelchair accessibility: They do have an option where they can bring your food out to you! Unsure about a handicap parking space though.
Mar 5th, 2024