Midwest Dental - St Louis

Very friendly and professional indeed. On time with the procedure. Will definitely recommend to my friends and family.
Apr 9th, 2024

Apr 4th, 2024

On a scale of 1 to 10Dr. Brown is an absolute 30! She is a very knowledgeable, kind sweet and FUNNY! She Explained to me my concerns, and I feel very educated On how to keep a clean & healthy mouth! I had to have a couple of fillings done, and it was absolutely painless, even after the numbness wore off. She made me feel so comfortable and at ease. Ill be coming here for the rest of my life!!! Also, Michelle the front desk, Was so sweet! You dont get that too often nowadays! Its nice to know that there is a friendly face to a friendly voice over the phone! She is very knowledgeable, and will answer all of your questions as needed! I give this place seven stars! The assistant was amazing as well! Kat Was her name and she is absolutely unforgettable! I love the relationship, the doctor and her have together. They are very compatible and made me feel right at home!
Mar 12th, 2024

Dr. Brown at Midwest Dental is undoubtedly amicable and knowledgeable, providing a sense of comfort and expertise during appointments. However, my recent interaction with the receptionist tarnished my overall experience and left me deeply troubled. Unfortunately, the receptionist's demeanor was far from polite and even veered into rudeness, causing me significant emotional distress. Additionally, I must caution future patients about the discrepancies in out-of-pocket estimates provided by the office. Despite trusting that a preauthorization would be run before finalizing my treatment plan, I was shocked to discover that my total out-of-pocket costs had doubled a few month after the treatment, plunging me into a personal financial crisis. When seeking clarification regarding the discrepancy between the explanation of benefits and the bill, I encountered resistance and a lack of compassion from the receptionist. Despite multiple calls to my insurance provider and their recommendation to contact the dental office for resolution, the receptionist refused to engage in constructive dialogue or assist with rectifying the issue. Instead, she callously dismissed my concerns, stating that the adiitional amount was insignificant and implying that my financial situation was inconsequential. Feeling utterly disrespected and disregarded, I attempted to explore alternative avenues for resolving the matter, only to be met with impatience and an abrupt hangup from the receptionist. This encounter left me with no choice but to discontinue my treatment plan at Midwest Dental to avoid further distressing interactions.
Mar 2nd, 2024

Feb 8th, 2024